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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Clarksville, TN, 37040-5251
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Position: Patient Service Specialist
Location: Clarksville, TN
Type of Employment: Part Time
Schedule: Weekdays (Varies)
Compensation: Starting at $17/hour (Pending experience)
When patients enter our outpatient physical therapy center in Clarksville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
We offer benefits which support the financial, work/life and emotional well-being of you and your family members. Part-time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time employees.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma/GED required
- Previous Leader Experience
Preferred Qualifications:
- 1 Year of Medical Office Experience
- 1 Year of Front Desk Experience
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.
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Frequently asked questions
In this position, your interaction with patients right from their arrival sets the tone for their entire visit. By efficiently managing scheduling, insurance verifications, and greeting patients warmly, you directly enhance patient satisfaction at Select Medical’s Clarksville outpatient center.
Having prior leadership experience, even informal, helps in managing front desk dynamics and communication with diverse parties like insurance firms and attorneys, which is highly valued for front office roles in Clarksville healthcare settings.
Unlike general front desk roles, patient service specialists combine administrative duties with direct patient communication, including co-pay collection and insurance authorization, making them pivotal for smooth clinical operations and patient flow.
Clarksville shows steady growth in outpatient services, increasing demand for skilled front office medical assistants. Competition exists but is moderate, with candidates who have medical office experience and leadership skills standing out.
In Clarksville, outpatient centers often have varied weekday hours to match patient flow and provider availability, requiring part-time specialists to be flexible with schedules, balancing clinic needs and local commuting patterns.
Select Medical emphasizes exceptional patient experiences and offers support programs even to part-time staff, fostering a culture where front office specialists feel valued and empowered to impact patient care positively.
The position offers a competitive starting wage of $17 per hour, reflecting local pay standards for medical front office roles and factoring in the candidate’s experience and qualifications in Clarksville’s healthcare market.
Experience helps navigate insurance procedures, patient scheduling, and front desk software more efficiently, reducing wait times and improving patient communication, which are crucial in busy Clarksville outpatient facilities.
Core tasks include greeting and registering patients, managing appointment bookings, handling insurance verifications, and coordinating with external parties, all vital for seamless operations at Select Medical’s Clarksville location.
Select Medical supports flexible scheduling within weekdays and provides benefits like 401k eligibility once hour thresholds are met, enabling part-time staff in Clarksville to maintain a healthy work-life balance.