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Patient Access Rep II
Company : Catholic Health Initiatives
Location : Bryan, TX
Job Type : Full Time
Salary : 12.1-17.09 HOUR
Date Posted : 29 December 2025
Job Summary and Responsibilities
This position is responsible for identifying and collecting patient financial obligation for the duration of stay as well as verifying the eligibility/benefits information for the patient's visit. This position will also determine eligibility for the hospital's various financial assistance programs.
Performs collection functions and financial assistance for payment methods
Conducts interviews with patients and/or family members
Collect and/or negotiate point of service payments or link to financial assistance programs
Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‐pay benefit designs based on established charge estimates for common procedures
Counsels patients regarding their third‐party coverage, financial responsibility, and billing procedures
Review patient account summaries of unbilled charges, billing, payments, and collection activities
Obtain all forms required for patients potentially qualifying for financial assistance
Review and monitor accounts for inpatients and initiate proper action
Ensures payors are listed accurately, pertaining to primary, secondary, and/or tertiary coverage and billing when a patient has multiple third party/governmental payors listed on an account.
Process patient accounts and deploy established policies to resolve insurance issues with patient accounts with/without supervision i.e. conference calls with employer, payor and physician office staff
Initiate pre‐cert for in‐house patients when required, obtaining pre‐certification reference number, approved length of stay, and utilization review company contact person and telephone number
Job Requirements
Education & Experience
High School Diploma/GED
One (1) years of experience preferred
Where You'll WorkCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
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Frequently asked questions
A Patient Access Rep II in Bryan, TX manages patient eligibility verification, financial counseling, and point-of-service collections. They interact directly with patients and families, ensuring accurate insurance information and guiding them through hospital financial assistance programs, making each day a blend of administrative and patient-focused tasks.
Starting as a Patient Access Rep II opens paths toward supervisory roles like Patient Access Manager or specialized positions in patient financial services. Gaining expertise in insurance processes and healthcare regulations in Bryan’s evolving healthcare market can accelerate career advancement in hospital administration.
Employers value clear communication, problem-solving, and negotiation skills for Patient Access Rep II roles. Attention to detail in insurance verification and empathy during patient interactions are critical, especially in a diverse community like Bryan, TX where cultural sensitivity enhances patient experience.
Working with Catholic Health Initiatives, Patient Access Reps must balance compassionate care with precise financial policy adherence. Bryan’s diverse population requires tailoring communication for various patient needs, while managing complex insurance scenarios and assisting vulnerable groups effectively.
Catholic Health Initiatives equips Patient Access Reps with training and tools to identify financial assistance eligibility and negotiate payment plans. Their commitment to community health ensures reps can guide patients compassionately through billing complexities, aligning with the organization's mission in Bryan.
While a high school diploma and experience suffice, certifications like Certified Patient Account Representative (CPAR) can boost job prospects locally. Bryan healthcare employers appreciate additional credentials that demonstrate expertise in insurance processes and patient account management.
Bryan, TX shows steady demand for Patient Access Representatives, driven by expanding healthcare services at facilities like Catholic Health Initiatives. Competition is moderate, with preference for candidates familiar with local insurance providers and patient assistance programs.
Patient Access Rep II salaries in Bryan, TX generally range from $38,000 to $45,000 annually, slightly below some metropolitan averages but reflecting the local cost of living. Factors influencing pay include experience, certifications, and employer size within the healthcare sector.
Many assume the role is purely clerical, but it demands strong interpersonal skills and financial acumen to navigate insurance complexities. At Catholic Health Initiatives, reps serve as vital patient advocates, blending administrative duties with compassionate support in Bryan's healthcare environment.
While the Patient Access Rep II position at Catholic Health Initiatives primarily requires on-site presence due to patient interaction, some administrative tasks might allow occasional remote work. However, flexibility depends heavily on departmental needs and local hospital policies in Bryan.