Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Kingwood, TX, 77339
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Made Ya Smile Dental is looking for a Patient Service Representative in Kingwood, Texas, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Competitive pay
- Full time: 1st week; Mon, Tues, Thurs 8am-5pm, Wed 11am-7pm; 2nd week: Tues, Thurs, Fri 8am-5pm, Wed 11am-7pm
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- 1 year experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
In Kingwood, TX, Patient Service Representatives often engage with a diverse patient demographic, requiring strong communication and cultural sensitivity. The local healthcare environment values personalized patient interactions, and familiarity with Texas-specific insurance plans can provide a competitive edge in this role.
Success in Texas dental offices like Dental Care Alliance demands excellent multitasking, knowledge of regional insurance policies, and adaptability to variable scheduling. Emphasizing patient comfort and mastering appointment coordination in a team-based setting are key competencies.
Efficiently managing appointment books, confirming visits, and following up on cancellations or no-shows are vital tasks. These actions ensure smooth office operations and enhance patient retention, especially in busy clinics prioritizing personalized care.
Dental Care Alliance offers a team-oriented atmosphere with access to advanced dental technology and comprehensive benefits, fostering professional development. This environment encourages representatives to deepen their expertise while contributing to patient-centered oral health services.
Beyond customer service excellence, candidates with flexibility, a proactive attitude, and familiarity with healthcare insurance processes stand out. Dental Care Alliance values individuals eager to contribute to a warm, efficient clinical environment and patient satisfaction.
The typical annual salary for Patient Service Representatives in Kingwood ranges from $32,000 to $40,000, depending on experience and qualifications. Dental Care Alliance’s competitive pay aligns with local industry standards, including benefits that enhance overall compensation.
Kingwood’s healthcare sector shows steady demand for skilled Patient Service Representatives, but competition can be moderate due to desirable benefits and flexible schedules offered by employers like Dental Care Alliance. Candidates with relevant experience often have an advantage.
Responding accurately to diverse patient questions requires familiarity with dental treatments and insurance protocols. Managing sensitive information tactfully and maintaining a friendly demeanor during busy periods are essential to overcoming common communication hurdles.
Daily duties include greeting patients warmly, answering phones, scheduling and confirming appointments, posting payments, and ensuring a tidy waiting area. These tasks support smooth clinical operations and foster a welcoming atmosphere for patients.
Dental Care Alliance emphasizes a collaborative, patient-focused culture with access to modern dental technologies. Compared to other providers, their structured schedules and comprehensive benefits package create a supportive workplace tailored to employee and patient satisfaction.