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Patient Access Rep II
Company : Catholic Health Initiatives
Location : College Station, TX
Job Type : Full Time
Salary : 15-20.62 HOUR
Date Posted : 29 December 2025
Job Summary and Responsibilities
This position is responsible for identifying and collecting patient financial obligation for the duration of stay as well as verifying the eligibility/benefits information for the patient's visit. This position will also determine eligibility for the hospital's various financial assistance programs.
Performs collection functions and financial assistance for payment methods
Conducts interviews with patients and/or family members
Collect and/or negotiate point of service payments or link to financial assistance programs
Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‐pay benefit designs based on established charge estimates for common procedures
Counsels patients regarding their third‐party coverage, financial responsibility, and billing procedures
Review patient account summaries of unbilled charges, billing, payments, and collection activities
Obtain all forms required for patients potentially qualifying for financial assistance
Review and monitor accounts for inpatients and initiate proper action
Ensures payors are listed accurately, pertaining to primary, secondary, and/or tertiary coverage and billing when a patient has multiple third party/governmental payors listed on an account.
Process patient accounts and deploy established policies to resolve insurance issues with patient accounts with/without supervision i.e. conference calls with employer, payor and physician office staff
Initiate pre‐cert for in‐house patients when required, obtaining pre‐certification reference number, approved length of stay, and utilization review company contact person and telephone number
Job Requirements
Education & Experience
High School Diploma/GED
One (1) years of experience preferred
Where You'll WorkCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
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Frequently asked questions
Patient Access Rep II professionals in College Station must adeptly coordinate with primary, secondary, and tertiary payors to ensure accurate billing. This includes verifying coverage details and resolving insurance discrepancies, which is crucial given the diverse insurance landscape in Texas healthcare facilities.
While a high school diploma is standard, additional certifications like Certified Patient Access Specialist (CPAS) can enhance employability in College Station. Local employers appreciate familiarity with Texas Medicaid and private insurance regulations, improving efficiency in patient eligibility verification.
Patient Access Rep II roles often serve as stepping stones to supervisory positions or specialized financial counseling roles. Gaining expertise in patient billing systems and financial assistance programs can open doors to management or healthcare administration careers.
This role demands stronger negotiation skills, proficiency in handling complex billing scenarios, and the ability to counsel patients on financial assistance options. Experience in insurance verification and pre-certification processes typically sets Patient Access Rep II apart from entry-level counterparts.
Catholic Health Initiatives invests in comprehensive training that emphasizes compassionate communication and thorough understanding of financial assistance programs, ensuring their Patient Access Rep II team is well-equipped to assist vulnerable patient populations effectively.
Catholic Health Initiatives emphasizes compassionate care intertwined with financial advocacy. Their Patient Access Rep II roles often involve closer collaboration with care teams and community programs, reflecting their commitment to holistic patient support beyond standard billing tasks.
In College Station, Patient Access Rep II roles typically offer between $38,000 and $48,000 annually, depending on experience and certifications. This range aligns with regional healthcare market standards and reflects the specialized skills required for eligibility verification and patient financial counseling.
Given the growing healthcare demand in College Station, Patient Access Rep II positions see moderate competition. Candidates with experience navigating Texas insurance programs and strong interpersonal skills tend to stand out in this market.
Navigating sensitive financial discussions requires balancing empathy with clarity. Patient Access Rep II staff must skillfully explain billing details, overcome potential patient reluctance, and connect eligible individuals to assistance programs while maintaining a respectful tone.
By accurately verifying benefits and discussing financial responsibilities upfront, Patient Access Rep II professionals reduce billing surprises, fostering trust. Their ability to guide patients through assistance options also alleviates stress, contributing to a smoother hospital experience.