Medical Receptionist - Patient Service Specialist

A Medical Receptionist - Patient Service Specialist in outpatient physical therapy manages patient check-ins, appointment scheduling, insurance verifications, and billing tasks. Balancing front-desk duties with administrative responsibilities ensures smooth patient flow and an exceptional care experience starting at arrival.

Strong interpersonal communication, attention to detail in insurance processing, multitasking abilities, and proficiency with scheduling systems are key. Familiarity with medical terminology and insurance protocols enhances effectiveness in this patient-facing role.

This role provides hands-on exposure to healthcare operations, patient interaction, and administrative procedures, building a solid foundation for advancing into medical assisting, healthcare administration, or specialized clinical roles.

Select Medical offers mentorship and orientation initiatives designed to support new hires in mastering patient service protocols efficiently, ensuring a confident transition into their role within the outpatient therapy setting.

Select Medical emphasizes a combined focus on patient experience and operational collaboration, integrating communication with insurance, legal, and business teams, which creates a uniquely comprehensive receptionist role in outpatient therapy.

This pay range aligns well with Zephyrhills healthcare market standards, reflecting the job's full-time status and responsibilities, and offers potential growth supplemented by benefits like 401(k) matching and comprehensive health coverage.

While a high school diploma or GED is typically sufficient, certifications like Certified Medical Administrative Assistant (CMAA) or experience with healthcare software can enhance job prospects due to local healthcare providers’ emphasis on administrative efficiency.

Zephyrhills shows steady demand for medical receptionists as outpatient services expand. Select Medical actively recruits full-time staff, reflecting a healthy local job market with opportunities for career stability in healthcare administration.

The position primarily operates Monday through Friday, though specific schedules may be determined based on clinic needs. This structure supports consistent patient coverage while allowing for work-life balance supported by generous PTO.

Interactions include greeting patients, answering queries about appointments, processing co-pays, verifying insurance, and coordinating with external parties like attorneys or insurance firms to streamline patient care logistics.