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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Fremont, CA, 94538
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Medical Front Office - Patient Service Specialist
Fremont, California
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.
Job Description
When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule:
- Center Location:3905 Beacon Ave, Fremont CA 94538
- Type of Employment: Part Time
- Hours: Weekdays, Monday - Thursday 12-5 pm and Friday 12-4 PM
- Compensation $20.00 - $22.00/hour based on experience
Fostering Well-Being: We offer benefits which support the financial, work/life and emotional well-being of you and your family members. Part time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time employees.
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
Preferred Qualifications:
- Insurance Verification Experience
- 1 Year of Medical Office Experience
- Health Care Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
At Select Medical's Fremont center, a patient service specialist shapes first impressions by managing appointment scheduling, insurance checks, and patient communication. This role ensures smooth front desk operations, allowing patients to feel welcomed and supported during their physical therapy visits.
Key skills include proficiency in insurance verification, multi-line phone handling, appointment coordination, and accurate data entry. Familiarity with medical office software and strong communication abilities are critical to efficiently serve patients and support clinical teams in Fremont’s healthcare setting.
Starting as a patient service specialist in California can open pathways to administrative leadership or specialized healthcare coordination roles. Gaining experience in insurance processes and patient interaction enhances prospects for advancement to clinical office manager or medical billing specialist positions.
Select Medical emphasizes a collaborative, patient-focused culture where front office staff engage closely with clinical teams. The environment supports continuous learning, teamwork, and a welcoming attitude, crucial for delivering compassionate service in a busy physical therapy setting.
Yes, Select Medical offers part-time employees access to a 401k plan after 1,000 hours, along with an employee assistance program. These benefits are designed to enhance financial security and emotional well-being, reflecting the company's commitment to supporting its Fremont workforce.
In Fremont, the hourly pay for this role typically spans from $20.00 to $22.00, depending on experience. This competitive wage aligns with local market standards for medical front office positions within outpatient physical therapy clinics.
Fremont’s higher cost of living often leads to slightly elevated wages compared to other Bay Area locations. However, demand for patient service specialists remains strong, attracting many applicants, which can intensify competition for well-compensated medical front office roles.
Fremont's growing population and expanding healthcare facilities have increased the need for skilled patient service specialists. This trend creates numerous opportunities for front office medical professionals seeking roles that involve patient coordination and administrative support.
While a high school diploma or GED is required, preference is given to candidates with insurance verification experience and prior medical office exposure. Demonstrating strong communication skills and a patient-focused mindset also enhances candidacy for this Fremont position.
Daily tasks include greeting patients, managing appointment schedules, verifying insurance details, collecting co-pays, and liaising with attorneys or insurance firms. The specialist also runs end-of-day reports, ensuring smooth operations and positive patient interactions at the front desk.