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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Truckee, CA, 96161-4839
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Medical Front Office - Patient Service Specialist
Truckee, California
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.
Job Description
When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule:
- Center Location: 11053 Donner Pass Road, Truckee, CA 96161
- Type of Employment: Full Time
- Hours: Weekdays, M-F 7:30/8am-4/4:30pm
- Compensation $21.00 - $23.00/hour based on experience
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
Preferred Qualifications:
- Bilingual (English/Spanish Speaking)
- 1 Year of Medical Office Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
In this role, your first impressions shape patient experiences at the Truckee center. Handling scheduling, insurance checks, and payments means balancing administrative efficiency with compassionate communication, essential for physical therapy patients seeking clear guidance and support from the moment they arrive.
Given Truckee’s diverse community, bilingual abilities notably enhance patient communication and service. English-Spanish proficiency helps bridge language gaps, making appointment scheduling and insurance explanations smoother, which is highly valued in medical front office positions like this one.
Starting as a patient service specialist can lead to roles in medical office management or clinical coordination. Select Medical’s mentorship programs foster skill growth, preparing employees for leadership or specialized administrative positions within healthcare facilities.
Truckee’s smaller population means fewer openings but also less competition than metropolitan areas. Candidates with experience or bilingual skills often stand out, making this locale attractive for those wanting a community-focused medical front office career.
Hourly wages for similar roles in Truckee usually range from $20 to $24. Select Medical’s offer of $21 to $23 per hour aligns well with local standards, reflecting fair compensation based on experience and fostering retention in this healthcare niche.
Yes, Select Medical emphasizes a strong onboarding experience with mentorship and orientation tailored to help new front office staff quickly adapt to handling patient scheduling, insurance verification, and administrative tasks, ensuring quality service delivery.
Select Medical promotes a supportive environment prioritizing teamwork and patient advocacy. This culture encourages front office specialists to engage positively with colleagues and patients, enhancing the overall care experience within the Truckee clinic.
Besides a high school diploma, candidates with prior medical office experience and bilingual communication skills tend to be preferred. These qualifications facilitate efficient appointment management and improve patient rapport in medical front desk roles.
This position requires stamina for standing and walking throughout shifts, manual dexterity for typing and handling office supplies, and occasional lifting up to 25 pounds, ensuring smooth administrative operations in the front office.
They coordinate directly with insurance companies and patients to confirm coverage before appointments, while collecting co-pays at check-in or checkout. This dual approach optimizes billing accuracy and reduces delays in patient care delivery.