Risevoic
Customer Service Specialist Seasonal
Company : Ferrellgas
Location : Topeka, KS
Job Type : Temporary
Date Posted : 30 December 2025
Overview
We’re seeking a remote Seasonal Customer Service Specialist to join our team! In this role, you’ll handle urgent after-hours Customer Care calls for our Kansas territory during evenings, weekends, and holidays. You’ll provide exceptional service through both inbound and outbound communications for Ferrellgas and Blue Rhino customers. Must have reliable internet to work from home.
As a key point of contact, you’ll work closely with internal teams and external customers to deliver a top-notch experience and help drive growth. This position offers the opportunity to showcase your skills and make a meaningful impact—both for the customers you assist and for our company as a whole.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
In Topeka, seasonal customer service roles often require evening, weekend, and holiday shifts, which can impact personal schedules. However, this remote position offers flexibility by allowing you to work from home, helping balance urgent customer needs with your personal life during peak seasonal periods.
Kansas sees an uptick in seasonal customer service job openings during busy periods, especially in industries like energy and retail. This role with Ferrellgas reflects the local demand for remote specialists who can handle after-hours support, indicating a healthy seasonal hiring trend around Topeka.
Mastering negotiation techniques, effective communication, and quick problem-solving are crucial for seasonal customer service roles. Additionally, proficiency in typing, data entry, and Microsoft Office tools enhances efficiency, especially when managing urgent inquiries and maintaining precise account information.
Seasonal roles often serve as stepping stones, showcasing your skills in customer engagement and issue resolution. Excelling in this position can open doors to permanent customer service or operational roles within companies like Ferrellgas, especially if you demonstrate reliability and strong teamwork.
A typical shift involves managing inbound and outbound calls, responding to emails or chats, resolving customer concerns, scheduling deliveries, and updating account records. Handling emergencies and applying de-escalation tactics are also common, all performed with a professional and courteous approach.
Ferrellgas supports seasonal employees with benefits like paid training, PTO, a 401(k) plan with company match, and an employee stock ownership plan. These perks underscore the company's commitment to rewarding seasonal hires and fostering a positive remote work environment.
Ferrellgas stands out by providing after-hours remote support specifically for Kansas customers, blending emergency response with routine service. The role’s mix of inbound/outbound contact and emphasis on customer retention offers a dynamic experience uncommon in typical seasonal positions.
Seasonal customer service specialists in Topeka typically earn between $14 and $18 per hour, depending on experience and skills. Remote roles with companies like Ferrellgas may offer competitive pay reflecting the specialized after-hours responsibilities and customer service expertise required.
Candidates must be U.S. citizens, lawful permanent residents, or have valid work authorization without requiring future visa sponsorship. This ensures compliance with employment laws and aligns with Ferrellgas’s hiring policies for seasonal remote positions.
Ferrellgas provides paid training and clear performance benchmarks to seasonal specialists, encouraging continuous improvement. Regular communication with internal teams and access to company resources help employees meet or exceed expectations while delivering exceptional customer care.