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Customer Service Specialist Part-Time
Company : Ferrellgas
Location : Bessemer, AL, 35022
Job Type : Part Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Part-time Customer Service Specialist roles in Bessemer offer more flexible hours and often focus on specific customer interactions. Unlike full-time jobs, these positions may prioritize handling inbound and outbound calls during peak times, providing opportunities to balance work with personal commitments, ideal for those seeking part-time customer service jobs locally.
Strong communication, active listening, and negotiation skills are essential for part-time customer service advisors here. Additionally, proficiency in Microsoft Office and the ability to manage multiple communication channels like phone, email, and chat help candidates stand out in Bessemer’s competitive part-time customer service job market.
Starting part-time allows gaining experience in handling diverse customer issues and mastering conflict resolution. Excelling in these areas can lead to full-time customer service roles or supervisory positions. Building a solid reputation with skills like data entry and customer rapport in part-time roles often opens doors for long-term career growth.
Ferrellgas provides paid training, an employee stock ownership plan, and propane discounts, which are uncommon perks in the Bessemer part-time customer service sector. Such benefits not only support financial wellness but also foster employee loyalty, making Ferrellgas an attractive choice for part-time customer service specialists.
Ferrellgas specialists often handle a blend of inquiries from propane and Blue Rhino customers, requiring versatility across product lines. Navigating emergency scripts and soft collections also adds complexity, demanding strong negotiation and de-escalation skills unique to this company’s customer service environment.
Bessemer has a moderate demand for part-time customer service roles, with competition influenced by candidates’ communication skills and familiarity with customer relationship management tools. Local employers, including Ferrellgas, value experience and adaptability, making targeted skill development crucial for standing out.
Bessemer’s traffic patterns can vary, so applicants should evaluate proximity to Ferrellgas locations and available public transport options. Flexible scheduling of part-time roles may help avoid peak commute hours, enhancing work-life balance while minimizing travel-related stress for customer service employees.
Part-time customer service specialists in Bessemer typically earn between $12 and $17 per hour, depending on experience and company benefits. Ferrellgas’s compensation aligns with this range, offering competitive pay alongside perks like paid time off and stock ownership, making it a solid opportunity in local part-time customer service.
Yes, Ferrellgas expects part-time specialists to engage through social media alongside phone and email. This multi-channel approach diversifies daily tasks, requiring excellent multitasking skills but also providing varied interaction opportunities, which enhances job engagement and responsiveness in customer service.
Ferrellgas offers paid training and fosters a team-centric culture where contributions are valued. This environment encourages continuous learning and skill development, helping part-time customer service specialists build expertise, improve performance, and prepare for potential advancement within the company.