Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Manville, NJ, 08835
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Exceptional negotiation, clear communication, and proficiency with tools like Microsoft Excel are crucial for a Customer Service Specialist in Manville. These skills enhance problem-solving and ensure smooth account handling, aligning with local employers' expectations for customer-centric roles.
Focusing on developing strong organizational skills, mastering customer relationship management, and gaining experience in conflict resolution can pave the way for advancement. Continuous learning and demonstrating reliability often lead to roles with greater responsibility in customer service.
Handling diverse customer inquiries via phone, chat, or email, managing account updates, and de-escalating tense situations are common. Effective specialists apply active listening and negotiation techniques, ensuring customer satisfaction while maintaining company policies and standards.
Ferrellgas emphasizes a team-oriented culture that values individual contributions noticeably. Their customer service roles involve supporting both Ferrellgas and Blue Rhino clients, blending traditional service duties with unique benefits like propane discounts and employee stock ownership.
Ferrellgas offers Customer Service Specialists access to wellness initiatives, tuition reimbursement, and parental leave benefits. These programs promote personal development and well-being, encouraging employees to grow professionally while maintaining a healthy work-life balance.
Customer Service Specialists in Manville typically earn between $38,000 and $45,000 annually, reflecting the local cost of living and demand. This range is competitive with national averages, especially when factoring in Ferrellgas's additional benefits and employee programs.
Manville has moderate competition for Customer Service Specialist positions, driven by the presence of energy and retail companies. Candidates with strong communication skills and local experience tend to have an advantage amid this balanced job market.
While a high school diploma and customer service experience are standard, certifications in communication, conflict resolution, or Microsoft Office proficiency can boost employability. Local employers appreciate candidates demonstrating commitment to skill development.
Ferrellgas Customer Service Specialists often manage both inbound and outbound interactions for dual brands, requiring adaptability. Their role includes scheduling deliveries and handling soft collections, highlighting a blend of customer care and operational support uncommon in standard service roles.
Ferrellgas uniquely integrates community-oriented benefits like propane discounts and an employee stock ownership plan. Their Customer Service Specialists also engage directly with emergency protocols and contract clarifications, reflecting a more hands-on approach within the energy service industry.