Risevoic
Customer Service Specialist Seasonal
Company : Ferrellgas
Location : Minneapolis, MN, 55111
Job Type : Temporary
Date Posted : 30 December 2025
Overview
Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Seasonal Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
In Minneapolis, excelling as a seasonal customer service specialist means mastering negotiation, quick problem-solving, and strong communication to succeed in a fast-paced environment. Familiarity with Microsoft Office and data entry is also crucial due to the administrative demands of the role.
A typical day involves managing inbound and outbound calls, addressing customer inquiries via chat or email, updating account details, and resolving disputes. This role demands agility in multitasking and an ability to use de-escalation techniques to handle challenging customer interactions.
Seasonal customer service specialists often transition into permanent roles or expand their skills in customer care management, sales support, or operations. Gaining experience during peak times offers valuable insight into customer relationship building and service excellence.
Ferrellgas fosters a collaborative atmosphere where seasonal Customer Service Specialists are valued contributors. The company emphasizes team involvement and offers paid training, ensuring seasonal staff feel supported and equipped to thrive within their customer service functions.
Yes, Ferrellgas offers benefits such as a 401(k) with company match, employee stock ownership plans, and paid time off even for seasonal employees. These perks enhance the seasonal work experience beyond typical temporary roles.
Seasonal customer service specialists in Minneapolis typically earn between $15 and $20 per hour, influenced by experience and company benefits. Ferrellgas’s compensation aligns with local market standards while including additional benefits like PTO and training.
Minneapolis sees a moderate to high demand for seasonal customer service roles during busy retail and delivery seasons. Candidates with strong communication skills and prior experience tend to have an edge in this competitive market.
Minneapolis offers various commuting choices including public transit, bike-friendly paths, and carpooling options. Proximity to transit hubs can ease travel for seasonal staff who may not have personal vehicles, supporting punctuality and reliability.
Strong organizational abilities, proficiency in Microsoft Office, and excellent communication skills are foundational. Additionally, experience handling customer inquiries and basic negotiation skills are vital for managing seasonal service demands efficiently.
Ferrellgas offers paid training tailored to seasonals, focusing on customer interaction techniques, system navigation, and company policies. This support helps seasonal specialists deliver consistent, high-quality service from day one.