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Environmental Services / Custodial Operations Manager 2
Company : Sodexo
Location : Chattanooga, TN, 37403
Job Type : Full Time
Date Posted : 12 January 2026
Role Overview
Sodexo is seeking an evening Environmental Services Operations Manager 2 for Erlanger Medical in Chattanooga, TN overseeing a team of 60 on Second Shift (2:00pm start time), some weekends and holidays. The Operations manager reports to the General Manager overseeing operations at a 600+ bed hospital. Prior Environmental Services/housekeeping experience is required, must be results driven, understand employee engagement, and be committed to a winning culture. The successful candidate will have experience with EPIC, bed tracking, patient satisfaction, and possess strong computer skills.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being
What You'll Do
- be responsible for driving client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- work with the Environment of Care Committee and Infection Prevention Director
- effectively manages the Unit Operating System
- support a diverse and inclusive workforce
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
- have experience effectively managing projects within agreed upon timelines
- are results and safety driven
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
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Frequently asked questions
Chattanooga's healthcare sector is growing, increasing demand for environmental services managers like this Sodexo role. Competition remains moderate, with a preference for candidates experienced in hospital housekeeping systems and infection control. Local employers value leadership skills and familiarity with healthcare protocols.
While not strictly required, certifications related to healthcare environmental services, infection control, or facility management can enhance candidacy in Chattanooga. Employers often favor credentials demonstrating knowledge of hospital cleaning standards and compliance, boosting chances in Sodexo or similar healthcare facility roles.
Strong leadership for this role involves motivating a sizable team, managing infection prevention collaborations, and driving patient satisfaction through operational excellence. The manager must blend technical knowledge of environmental services with interpersonal skills to foster a culture of safety and engagement.
Evening shifts typically emphasize coordination during lower patient activity periods, focusing on deep cleaning and readiness for the next day. Supervisory responsibilities include managing weekend and holiday coverage, ensuring compliance, and maintaining communication with infection control teams under reduced daylight hours.
Progression often leads to senior management or director-level positions overseeing multiple facilities or integrated services. Gaining expertise in project management, compliance, and cross-department collaboration can unlock roles like Environmental Services Director or Regional Operations Manager within healthcare systems.
Sodexo promotes inclusivity and values employee contributions, fostering a respectful workplace. Managers benefit from a culture emphasizing fairness, diversity, and continuous improvement, which supports team motivation and aligns with Sodexo’s mission to improve quality of life for clients and employees alike.
Sodexo integrates advanced systems like Epic and bed tracking to optimize cleaning workflows and patient satisfaction. Their approach involves close collaboration with infection prevention and environment of care committees, ensuring operational excellence tailored to high-capacity hospitals with complex healthcare needs.
Based on regional market data, salaries for this managerial role typically range from $55,000 to $70,000 annually in Chattanooga. Factors like experience, certifications, and leadership skills influence compensation, with healthcare facility positions often offering competitive benefits alongside base pay.
Overseeing a large team requires implementing efficient scheduling, clear communication channels, and robust training programs. It demands balancing resource allocation with maintaining high cleanliness standards, all while fostering employee engagement to achieve client satisfaction and safety goals.