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Environmental Services / Custodial Operations Manager 2
Company : Sodexo
Location : Cleveland, OH, 44106
Job Type : Full Time
Date Posted : 12 January 2026
Role Overview
Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.
Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 with University Hospitals.
This position will require frequent travel and will be based primarily onsite at Cleveland Medical Center located in Cleveland, OH.
Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
What You'll Do
- be responsible for driving client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- lead teams and departmental projects and initiatives
- effectively manage the Unit Operating System
- monitor compliance and reach project target dates of completion
- support a diverse and inclusive workforce
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery
- customer service and guest satisfaction focus in a healthcare or hospitality setting
- strong leadership skills and has the ability to work independently to drive program
- experience effectively managing projects within agreed upon timelines
- results and safety driven
- proficiency with computers and other technology
- Active driver's license
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
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Frequently asked questions
Cleveland's healthcare sector demands experienced custodial managers, making this role moderately competitive. Local hospitals seek leaders who can enhance patient care environments, so candidates with healthcare facility experience and strong leadership skills tend to stand out in the hiring pool.
Leading custodial operations in a hospital requires balancing stringent infection control with staff motivation. Managers must navigate complex healthcare regulations, ensure patient safety, and maintain high cleanliness standards while fostering teamwork in a high-pressure medical environment.
While not always mandatory, certifications such as CHESP (Certified Healthcare Environmental Services Professional) can boost credibility locally. Additionally, possessing an active driver's license is crucial due to the frequent travel between healthcare facilities in the Cleveland region.
Sodexo emphasizes inclusive leadership and innovative solutions tailored to hospital clients. Their focus on employee well-being, career growth via tuition reimbursement, and comprehensive benefits creates a supportive culture that stands apart from many traditional healthcare facility employers.
This manager bridges Sodexo’s service excellence with University Hospitals' healthcare standards, driving patient satisfaction through effective housekeeping leadership. Collaboration with infectious control teams and alignment with hospital protocols ensure seamless custodial operations within clinical environments.
Daily tasks include supervising housekeeping teams, coordinating cleaning schedules, monitoring safety compliance, liaising with hospital staff, and managing projects to improve cleanliness standards. The role demands hands-on leadership to maintain a safe, sanitized environment for patients and visitors.
Environmental services managers in Cleveland typically earn between $65,000 and $85,000 annually, depending on experience and qualifications. Given the healthcare focus and leadership responsibility, salaries at Sodexo likely align with this competitive regional market range.
Lacking healthcare-specific custodial experience or leadership in safety compliance often limits candidacy. Candidates unfamiliar with hospital infection control protocols or without prior team management exposure may struggle to meet the operational expectations in Cleveland medical facilities.
This role combines healthcare facility management with career advancement perks like tuition reimbursement and comprehensive benefits. Its emphasis on diversity, inclusion, and community impact resonates with local job seekers prioritizing meaningful, stable employment in environmental services.
Sodexo nurtures leadership development, offering opportunities to manage larger teams or multiple sites. Exposure to hospital-grade environmental standards and project leadership enhances a manager’s expertise, positioning them for senior roles in healthcare facilities management or environmental services direction.