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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : San Francisco, CA, 94118
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Medical Front Office - Patient Service Specialist
San Francisco, California
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.
Job Description
When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule:
- Center Location: 3222 Geary Blvd, San Francisco, CA 94118
- Type of Employment: Full Time
- Hours: Weekdays, FLEXIBLE
- Compensation $21.00 - $23.00/hour based on experience
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
- 1 Year of Front Desk Experience
Preferred Qualifications:
- Bilingual (English/Spanish Speaking)
- Insurance Verification Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
San Francisco's diverse population means patient service specialists often engage with a wide range of cultural backgrounds, requiring excellent communication and sometimes bilingual skills. The city's healthcare facilities also emphasize personalized patient care, making front office roles uniquely dynamic compared to less urban areas.
Employers in San Francisco often look for candidates with bilingual abilities, especially English and Spanish, alongside experience in insurance verification and electronic health records. While certifications aren't always mandatory, familiarity with healthcare software and customer service excellence significantly boosts prospects.
Proficiency in scheduling software, insurance verification systems, and multitasking across phone, email, and in-person communications is vital. Fast typing skills, including 10-key usage, and managing patient payment systems help ensure smooth front desk operations in busy clinical environments.
Starting as a patient service specialist can open pathways to roles like medical office manager, billing coordinator, or clinical services specialist. With experience and additional training, one might also transition into healthcare administration or insurance coordination positions.
Select Medical emphasizes a supportive onboarding process with mentorship, alongside flexible weekday schedules and comprehensive benefits including 401(k) matching. Their focus on patient-centric front desk service integrates both administrative and compassionate care elements uniquely.
They offer generous paid time off and flexible weekday hours, helping employees recharge while maintaining a steady full-time schedule. This approach reflects a commitment to employee wellness, which is critical in demanding healthcare roles.
The hourly pay generally ranges from $21.00 to $23.00, depending on experience. This aligns with the city's cost of living and industry standards, reflecting both the technical skills and patient interaction responsibilities demanded by the position.
Dealing with insurance verification delays can frustrate patients. Professionals should calmly explain the process, coordinate with insurance companies promptly, and keep patients informed, ensuring a supportive experience despite administrative hurdles.
The role involves greeting patients, scheduling appointments, verifying insurance, managing co-pays, responding to phone and email inquiries, and compiling end-of-day reports. Balancing these tasks requires strong organizational skills and a friendly demeanor.
Given the city's robust healthcare sector, demand remains steady but competitive. Bilingual candidates and those with prior insurance verification experience often have an advantage, especially in roles requiring multitasking and patient advocacy.