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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Pasadena, CA, 91105-4123
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Medical Front Office - Patient Service Specialist
Pasadena, California
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Job Description
When patients enter our centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Schedule:
- Center Location: 257 S Fair Oaks Ave Suite 120, Pasadena CA 91105
- Type of Employment: Full Time
- Hours: Weekdays
- Compensation: $21.00 - $23.00/hour based on experience
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.
Responsibilities
We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.
In this role, typical responsibilities include the following:
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
- Insurance Verification Experience
- 1 Year of Medical Office Experience
Preferred Qualifications:
- Bilingual (English/Spanish Speaking)
- Health Care Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
Pasadena’s healthcare landscape emphasizes patient-centered care with a strong community presence, often requiring specialists to be bilingual and culturally aware. Compared to larger metro areas, Pasadena may offer a more personalized work environment but demands flexibility in managing diverse patient needs and insurance complexities unique to Southern California.
The Pasadena area provides several public transit routes including Metro Gold Line nearby, but many employees rely on personal vehicles. Parking can be limited during peak hours, so carpooling or arriving early is advisable to secure spots. Biking is also popular given local trail access, enhancing commute flexibility for front office staff.
Beyond a high school diploma, proficiency in insurance verification and bilingual skills (especially English-Spanish) significantly boost candidacy. Local employers value adaptability to electronic health systems and familiarity with regional healthcare regulations, making these assets crucial for Pasadena-based patient service specialists.
Handling fluctuating patient volumes while managing calls, verifying insurance, and scheduling appointments demands multitasking excellence. Specialists must balance administrative accuracy with empathetic patient interactions, often resolving last-minute insurance issues or appointment changes that directly impact patient care flow.
Select Medical offers structured mentorship and orientation programs to ease new hires into their roles, fostering professional growth. This contrasts with some employers who may offer less onboarding support, helping specialists at Select Medical gain confidence and efficiency early in their career.
Yes, full-time employees enjoy generous PTO, comprehensive health coverage, and company-matching 401(k) plans designed to support long-term financial and personal well-being. These perks reflect Select Medical's commitment to sustaining a balanced, healthy workforce in demanding front office healthcare roles.
Hourly wages usually range between $21.00 and $23.00 depending on experience. Specialists with skills in insurance verification and bilingual abilities often command rates at the higher end, reflecting the Pasadena market’s demand for qualified patient service professionals.
Being fluent in both English and Spanish greatly improves communication with a diverse patient population, reducing misunderstandings and streamlining scheduling and insurance processes. This skill enhances patient satisfaction and operational efficiency in Pasadena’s multicultural healthcare settings.
Starting in this role opens pathways to positions like medical office manager, billing coordinator, or clinical service specialist. Gaining experience with patient advocacy and insurance processes locally positions individuals well for growth within Pasadena’s expanding healthcare systems.
Specialists frequently communicate with insurers to verify coverage, obtain authorizations, and manage payer approvals. These interactions are crucial to ensure smooth billing and patient access to services, requiring attention to detail and familiarity with insurance protocols specific to Select Medical’s operational standards.