Risevoic
Command Center Manager
Company : Nautilus Insurance Company
Location : Wilmington, DE, 19809
Job Type : Full Time / Part Time
Date Posted : 10 January 2026
Company Details
Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you!
BTS is the powerhouse tech arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.
Right Team. Right Technology. Simple and Secure.
Responsibilities
What You'll Do
As our Command Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:
- Overseeing incident response, system monitoring, and SLA adherence
- Leading enterprise event escalations and executive-level communications
- Driving process maturity, automation, and operational efficiency
- Hiring, mentoring, and developing top-tier technical talent
- Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
- Reporting on KPIs, system availability, and customer satisfaction metrics
Qualifications
What You Bring
- 5+ years in a leadership role within a Data Center, NOC, or SOC
- Proven success in high-pressure, high-visibility environments
- Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc.
- Exceptional communication, project management, and analytical skills
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Experience with SRE principles, automation, and tooling optimization is a plus
Why BTS?
- Be part of a Fortune 500-backed tech team with global impact
- Work in a culture that values innovation, growth, and employee development
- Enjoy opportunities to expand your career into roles you never imagined
- Make a real difference in how technology supports the future of insurance
The Company is an equal employment opportunity employer.
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Frequently asked questions
Proficiency with monitoring platforms like SolarWinds, AppDynamics, Dynatrace, and Datadog is crucial for overseeing continuous command center operations. These tools help track system health, automate alerts, and ensure uptime, especially important in Wilmington's competitive tech environment.
Unlike general systems management, Command Center Managers focus on real-time incident response, multi-shift team leadership, and maintaining SLA adherence in high-pressure environments. Their scope includes operational oversight across data centers, emphasizing rapid escalation and communication.
Command Center Managers can advance into senior IT operations leadership, such as Director of Data Center Operations or SRE leadership roles. The blend of team mentorship and process optimization experience opens pathways into broader infrastructure or technology strategy positions.
Wilmington's growing tech sector has increased demand for leaders skilled in automation and tool integration within command centers. Local firms prioritize candidates with a strong mix of technical expertise and leadership, reflecting the city's competitive but collaborative work culture.
Certifications like ITIL for service management, PMP for project leadership, and vendor credentials on monitoring tools (e.g., SolarWinds Certified Professional) enhance a candidate’s profile, aligning with Wilmington's focus on operational excellence in insurance tech.
At Nautilus Insurance, the Command Center Manager plays a pivotal role by leading multi-shift teams to maintain operational continuity and driving automation initiatives. This role supports the company's ambition to innovate IT infrastructure within the insurance sector.
Nautilus Insurance fosters development through exposure to cutting-edge IT tools, cross-team collaboration, and leadership mentoring. Command Center Managers gain opportunities to expand their skill set in automation and incident management while impacting global enterprise operations.
Command Center Managers in Wilmington typically earn between $110,000 and $140,000 annually, reflecting the role’s high responsibility in 24/7 operational leadership and the region's cost of living. Bonuses may apply based on performance and company size.
Daily tasks involve continuous monitoring of system health, coordinating incident responses, and ensuring SLA compliance. Managers also lead escalation procedures and foster team readiness to minimize downtime, crucial for maintaining mission-critical infrastructure.
Essential traits include decisiveness under pressure, clear communication across shifts and teams, and a proactive approach to process automation. The ability to mentor analysts and align operational goals with business priorities stands out in dynamic settings.