Office Support Specialist

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under general supervision, the Administrative Assistant supports assigned department team members and/or Executive leadership by performing general administrative duties, front desk duties, assisting in coordinating space licensing and event bookings for the facility, and preparing internal and external communications.

This role will pay an hourly rate of $15.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

Since its grand opening in 2011, the Greensboro Aquatic Center (GAC) has emerged as one of the top aquatic facilities in the nation. A state-of-the-art facility featuring cutting edge concepts in aquatic design, the GAC is located on the campus of the Greensboro Complex, the premier sports and entertainment facility in the Southeast. Built at a cost of nearly $19 million, the GAC brings together all major aquatic sports – competitive swimming and diving, water polo, synchronized swimming and other unique sports - all in one venue. The GAC’s versatility offers Greensboro the opportunity to host high school and collegiate events, USA Swimming meets, U.S. Masters Swimming and U.S. Water Polo events as well as myriad local, regional, national and international competitions. The GAC’s impressive national swim meet resume includes numerous NCAA, ACC, YMCA and USA Diving competitions. According to the Greensboro Convention & Visitors Bureau, the estimated economic impact of GAC events exceeds $224 million.

Responsibilities

• Represent the facility to potential users; respond to inquiries regarding facility use and send out information and materials; assist users in finalizing booking arrangements.
• Assist in the preparation of event license agreements, addenda, and related correspondence; review documents for completeness and accuracy; follow up with facility users regarding deposits, insurance, and other related license agreement requirements.
• Update facility user contact and account information, block event space, and manage other event booking information in the computerized event booking and management system as directed.
• Create and maintain event files; distribute and reconcile all event folders and respective checklists for the department.
• Represent the department at weekly operational meetings as needed.
• Provide general administrative support including answering phones, managing correspondence, scheduling meetings, and maintaining office supplies.
• Prepare reports, presentations, and other documents as needed.
• Organize and maintain physical and digital filing systems for easy retrieval and efficient workflow.
• Coordinate travel arrangements and itineraries for management and staff when necessary.
• Handle incoming and outgoing mail and deliveries.
• Assist in planning and executing internal meetings and staff events.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Perform other duties as assigned.

Qualifications

• High School Diploma or G.E.D. Required. Some college level education preferred.
• Minimum of two (2) years of increasingly responsible experience in an administrative support position, preferably in a sales capacity at a hotel, convention center or related meeting.
• Intermediate computer skills
• Proficient in Microsoft Office applications.
• Additional years of experience may be substituted for formal education.
• Ability to communicate clearly, accurately and concisely in the English language, both orally and in writing, type at a speed necessary for successful job.
• Ability to prioritize work and effectively resolve workload issues.
• Learn and understand the operation of a convention center and apply that knowledge to continually improve.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.