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Customer Support Specialist
Company : LOWES FOODS, LLC
Location : Raleigh, NC, 27615
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
To supervise and provide every guest with the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards. Perform all functions associated with sales related assets.
Responsibilities
1. Sales, Cash and Invoice Accounting
a. Prepare weekly cash report and accompanying documentation.
b. Maintain sales related information.
c. Process invoices and transfers as assigned.
d. Process beer/wine payments.
2. Cash Related Activities
a. Prepare bank deposits according to policy.
b. Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)
c. Handle payroll check approval/cashing according to company policy.
d. Ensure that an accurate daily cash count is completed.
e. Process guest needs such as money orders, stamps, lottery tickets, etc.
f. Process returned checks according to policy.
3. Cash Office Security
a. Ensure the security of the cash office and store funds.
b. Maintain accountability standards of cashier tills.
c. Maintain supplies needed for front end and cash office.
4. Cashier/Guest Service Clerk Performance Reports
a. Monitor and analyze the Operator Activity Report.
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
c. Maintain daily front-end schedule to ensure proper guest service level throughout the day.
5. Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
6. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
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Durham, NC
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Frequently asked questions
Raleigh's growing retail sector increases demand for skilled Customer Support Specialists. This role at LOWES FOODS, LLC leverages local consumer activity, requiring strong guest service skills to meet high expectations in a competitive market.
While formal certifications are not mandatory, proficiency in cash handling, front-end operations, and customer communication are highly valued in Raleigh's retail environment. Familiarity with POS systems and basic accounting skills enhances your fit for roles like this.
Tasks include managing sales transactions, supervising cashier activity, handling cash deposits, and ensuring speedy guest checkouts. The role emphasizes accuracy in cash office security and delivering friendly, efficient customer service.
Key differentiators include multitasking with cash processes, strong interpersonal communication, supervisory capabilities, and the ability to adapt quickly to diverse front-end demands while maintaining guest satisfaction.
Entry into this role opens pathways toward supervisory positions, front-end management, or specialized customer relations roles, especially with demonstrated leadership and technical skills related to retail operations.
LOWES FOODS offers a community-focused culture emphasizing guest service standards. Challenges include maintaining accuracy under pressure and managing various cash-related responsibilities, which improves operational discipline and customer interaction skills.
The typical salary for Customer Support Specialists in Raleigh ranges around $32,000 to $38,000 annually, slightly above the national average due to the city's cost of living and retail demand, providing a balanced compensation package.
LOWES FOODS emphasizes a no noticeable wait policy and detailed cashier performance monitoring, which requires specialists to combine speed with precision, ensuring higher customer satisfaction compared to typical grocery chain roles.
This position uniquely blends cash office security, invoice processing, and guest service duties, requiring meticulous cash handling alongside proactive customer interaction to maintain seamless checkout experiences.