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Customer Support Specialist
Company : Lowes Foods
Location : Concord, NC, 28205
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
To supervise and provide every guest with the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards. Perform all functions associated with sales related assets.
Responsibilities
1. Sales, Cash and Invoice Accounting
a. Prepare weekly cash report and accompanying documentation.
b. Maintain sales related information.
c. Process invoices and transfers as assigned.
d. Process beer/wine payments.
2. Cash Related Activities
a. Prepare bank deposits according to policy.
b. Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)
c. Handle payroll check approval/cashing according to company policy.
d. Ensure that an accurate daily cash count is completed.
e. Process guest needs such as money orders, stamps, lottery tickets, etc.
f. Process returned checks according to policy.
3. Cash Office Security
a. Ensure the security of the cash office and store funds.
b. Maintain accountability standards of cashier tills.
c. Maintain supplies needed for front end and cash office.
4. Cashier/Guest Service Clerk Performance Reports
a. Monitor and analyze the Operator Activity Report.
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
c. Maintain daily front-end schedule to ensure proper guest service level throughout the day.
5. Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
6. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
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Frequently asked questions
Concord's growing retail and service sectors have increased demand for customer support roles. This means candidates may face moderate competition, but skilled Customer Support Specialists with strong interpersonal skills and cash handling experience, like those sought by Lowes Foods, are in steady demand locally.
While formal certifications aren’t always mandatory in Concord, proficiency in retail operations, cash management, and basic accounting can set applicants apart. Employers like Lowes Foods value candidates who demonstrate effective communication and can handle technical tasks related to sales and guest service.
Strong multitasking abilities, excellent guest interaction skills, and comfort with cash and sales processing are crucial. Additionally, the ability to train and supervise others, combined with a friendly demeanor and stamina for extended standing, helps ensure success in this hands-on retail environment.
Many Customer Support Specialists progress into supervisory or managerial positions by honing leadership skills and deepening knowledge of retail operations. Building expertise in cash office security and guest satisfaction strategies can open doors for advancement within companies like Lowes Foods.
Balancing fast-paced checkout demands with accurate cash handling can be challenging, especially when managing unexpected guest requests like money orders or lottery tickets. Maintaining vigilance over cash office security while coaching front-end staff requires adaptability and attention to detail.
Lowes Foods emphasizes guest service standards and operational accuracy, so employees engage in diverse tasks from cash reporting to supervising cashier activities. This multifaceted role combines customer interaction with back-office responsibilities, providing comprehensive retail experience.
Expect a dynamic retail setting where teamwork and communication are vital. The role requires standing for long periods and occasional lifting, with a focus on maintaining a smooth checkout flow and supporting cashier staff, reflecting Lowes Foods’ commitment to quality guest service.
Salaries for Customer Support Specialists in Concord generally fall between $29,000 and $36,000 annually, depending on experience and specific company policies. Positions at Lowes Foods align with these figures, often including benefits tied to retail service roles.
Lowes Foods encourages skill development through hands-on training in cashier supervision, sales reporting, and guest service techniques. The company’s focus on consistent guest satisfaction standards supports employees in acquiring valuable retail management experience.
Beyond routine support duties, Lowes Foods’ Customer Support Specialists oversee cash office security, conduct surprise audits, and manage detailed sales documentation. This blend of operational oversight and guest interaction distinguishes the position from typical customer service roles.