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Customer Support Specialist
Company : Lowes Foods
Location : Durham, NC, 27704
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
To supervise and provide every guest with the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards. Perform all functions associated with sales related assets.
Responsibilities
1. Sales, Cash and Invoice Accounting
a. Prepare weekly cash report and accompanying documentation.
b. Maintain sales related information.
c. Process invoices and transfers as assigned.
d. Process beer/wine payments.
2. Cash Related Activities
a. Prepare bank deposits according to policy.
b. Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)
c. Handle payroll check approval/cashing according to company policy.
d. Ensure that an accurate daily cash count is completed.
e. Process guest needs such as money orders, stamps, lottery tickets, etc.
f. Process returned checks according to policy.
3. Cash Office Security
a. Ensure the security of the cash office and store funds.
b. Maintain accountability standards of cashier tills.
c. Maintain supplies needed for front end and cash office.
4. Cashier/Guest Service Clerk Performance Reports
a. Monitor and analyze the Operator Activity Report.
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
c. Maintain daily front-end schedule to ensure proper guest service level throughout the day.
5. Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
6. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
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Frequently asked questions
In Durham, a Customer Support Specialist focuses heavily on accurate cash handling, including daily cash counts and bank deposits, ensuring smooth front-end operations. Mastery in sales and invoice processing is key to maintaining financial integrity within the store environment.
Customer Support Specialists can advance by developing supervisory skills, mastering guest service standards, and gaining expertise in cash office security. This role often serves as a stepping stone to managerial positions within retail operations, especially for those excelling in training and team leadership.
Strong communication, problem-solving abilities, and multitasking are essential. Understanding front-end operations and demonstrating friendliness help deliver swift, pleasant checkout experiences, directly impacting customer loyalty and store reputation.
Lowes Foods emphasizes consistent guest service standards combined with detailed cash management responsibilities. The role blends customer interaction with technical tasks like audit checks, offering a dynamic environment distinct from traditional retail support roles.
Yes, overseeing cashier accuracy through surprise audits and maintaining daily schedules ensures excellent guest service. This supervisory aspect distinguishes the position, requiring vigilance in both operations and team coordination.
Durham’s retail sector is growing, increasing demand for skilled Customer Support Specialists. Candidates with strong cash handling and guest service skills stand out, though competition remains moderate due to the region’s expanding job market.
Yes, Durham's moderate living costs align with Customer Support Specialist salaries averaging roughly $30,000 to $36,000 annually. This range reflects local market conditions and the role’s responsibilities within retail operations.
A Customer Support Specialist typically manages in-store operations, including cash handling and front-end supervision, while a Customer Service Specialist - Delivery focuses on coordinating and ensuring smooth product delivery, highlighting different interaction points with customers.
Customer Support Specialists often juggle cash office security and cashier audits, while Customer Support Agents primarily handle direct communication and issue resolution. The Specialist role blends operational oversight with customer engagement.
Salaries typically range from $30,000 to $36,000 annually, commensurate with experience and responsibilities such as supervising cash office activities and ensuring compliance with company policies.