Risevoic
Customer Support Specialist
Company : Ferrellgas
Location : West Des Moines, IA, 50266
Job Type : Full Time
Date Posted : 24 December 2025
Overview
Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Customer Support Specialists in West Des Moines play a vital role in ensuring seamless communication and problem resolution for local customers, which directly enhances satisfaction and loyalty. Their hands-on interaction often reflects the community’s expectations for prompt and courteous service, crucial for companies like Ferrellgas.
To thrive in Iowa’s energy-focused customer support roles, emphasize your negotiation abilities, proficiency with communication tools, and adaptability to handle emergency and delivery scheduling scenarios. These skills align with industry demands and improve your effectiveness in managing customer accounts and complex queries.
Many believe the role only involves answering calls, but it actually includes proactive problem-solving, account management, and occasional cash handling. Specialists also engage in de-escalating conflicts and coordinating delivery logistics, making the position dynamic and integral to customer retention.
Ferrellgas fosters a team-oriented environment where contributions are recognized, which enhances job satisfaction. Support specialists benefit from a culture valuing growth, learning, and mutual respect, which encourages collaboration and professional development within the customer service framework.
Ferrellgas offers unique benefits like employee stock ownership and propane discounts, enriching the compensation package. Their emphasis on both internal and external customer relationships, paired with structured training in negotiation and complaint resolution, distinguishes this position in the West Des Moines market.
West Des Moines shows steady demand for customer support roles within energy services. Candidates typically face moderate competition, with employers seeking strong communication and organizational skills. Local familiarity with company offerings and regional customer needs often gives applicants an edge.
West Des Moines offers manageable commute times for many residents, with accessible public routes and road networks. A reasonable commute supports maintaining work-life balance, which is important given the full-time nature of the Customer Support Specialist role requiring consistent availability for client interactions.
Key qualifications include a high school diploma, at least one year of customer service experience, and strong communication skills. Proficiency with Microsoft Office and the ability to handle data entry are also critical, ensuring efficient account management and smooth customer interactions.
Customer Support Specialists in West Des Moines typically earn between $38,000 and $46,000 annually. Factors influencing pay include experience level and negotiation skills, with Ferrellgas’ comprehensive benefits package further enhancing overall compensation.
At Ferrellgas, Customer Support Specialists can leverage hands-on experience with customer relations and account management to advance into supervisory or specialized support roles. The company’s commitment to employee development and tuition reimbursement supports ongoing education and skill enhancement.