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SIU Support Specialist
Company : Nautilus Insurance Company
Location : Urbandale, IA, 50322
Job Type : Full Time / Part Time
Date Posted : 12 January 2026
Company Details
"Our Company provides a state of predictability which allows brokers and agents to act with confidence."Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion.Today the Berkley brand comprises more than 60 + businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess. Led by our Executive Chairman, founder and largest shareholder, William. R. Berkley and our President and Chief Executive Officer, W. Robert Berkley, Jr., W.R. Berkley Corporation is well-positioned to respond to opportunities for future growth.
The Company is an equal employment opportunity employer.
Responsibilities
The SIU Support Specialist will be responsible for conducting background investigations through research, analysis and interpretation in the area of public record databases, online data sources and social media to support SIU and Claim departments.
• Conduct comprehensive background investigations, social media searches and monitoring• Conduct thorough searches and determine best resource for obtaining data• Validate accuracy of extracted data to ensure it is related • Ability to analyze and interpret multiple data sources for relevant information to properly complete inquiry request• Document findings in a detailed, timely and accurate report• Captures all requests correctly in the SIU tracking system• Maintain knowledge of privacy regulations and compliance requirements• Assist SIU and Claims, in a support capacity, with the investigation of the claim
Qualifications
• Minimum of one to three years of insurance experience• Knowledge of insurance claims handling processes• Prior experience conducting investigative work is preferred but not required• Advanced problem solving and research skills• Ability to extract data and cross reference resources• Strong knowledge of third-party public record databases, social media, and search engines• Knowledge of privacy regulations and compliance requirements• Dedicated to meeting the expectations of internal and external customers • Proficiency with MS Office products• Ability to be flexible and multi-task• Strong organizational and prioritization skills• Ability to properly handle sensitive and confidential information• Ability to work both independently and in a team environment• Demonstrate a strong work ethic with a positive attitude• Excellent verbal and written communication skills
Education Requirement
• Associate’s degree/Bachelor’s degree preferred
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $30.76/hour to $38.46/hour • Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details
Sponsorship not Offered for this RoleRelated Jobs
West Des Moines, IA
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Frequently asked questions
Navigating public record databases and social media platforms effectively is crucial for a Siu Support Specialist in Urbandale. Mastery of advanced search engines and third-party data sources enhances the accuracy of background checks, helping insurance professionals uncover relevant claim-related insights with precision and compliance.
At Nautilus Insurance Company, the Siu Support Specialist blends traditional investigative methods with cutting-edge data analysis, emphasizing compliance and detailed reporting. This approach ensures a robust claim support system, setting it apart via a strong adherence to privacy regulations and a collaborative work environment.
Starting as a Siu Support Specialist opens pathways toward senior investigative roles or claims management within insurance. Gaining expertise in data analysis, regulatory compliance, and multi-source research equips professionals to transition into leadership or specialized fraud detection positions over time.
Investigative specialists in Urbandale must navigate local public records systems which can vary in accessibility and detail. Additionally, understanding Iowa’s privacy and data compliance laws is essential to conduct thorough yet lawful investigations, balancing depth of inquiry with regulatory adherence.
Urbandale’s insurance industry presents moderate competition for SIU Support Specialist roles, influenced by the city’s growing commercial sectors and the presence of established insurers like Nautilus. Candidates with strong investigative skills and familiarity with local regulatory frameworks are more likely to stand out.
Hourly compensation between $30.76 and $38.46 reflects factors such as candidate experience, investigative skill depth, and educational background. Nautilus Insurance also considers the complexity of claims processed and local market salary benchmarks when finalizing the offer.
Nautilus Insurance fosters continuous learning by offering resources tailored to investigative methodologies and compliance updates. This ensures Siu Support Specialists remain adept at evolving data retrieval techniques and regulatory standards, enhancing their contribution to claims and SIU departments.
Unlike general support positions, this role requires detailed background investigations, interpreting multi-source data, and crafting precise reports to assist claims teams. The focus on insurance fraud detection and regulatory compliance marks a specialized function within Nautilus Insurance’s operational framework.
Expertise in Urbandale-specific databases and trending social media channels is vital. Local knowledge accelerates data validation and enriches investigative outcomes, enabling specialists to detect inconsistencies swiftly while aligning searches with privacy laws unique to the region.
Employers in Urbandale prioritize candidates with 1-3 years’ experience in insurance claims or investigations, relevant degrees, and proficiency in public records research. Skills in data cross-referencing and strong communication are also highly valued to meet regional compliance and operational needs.