Risevoic
Customer Support Specialist
Company : Ferrellgas
Location : Bellevue, NE, 68005
Job Type : Full Time
Date Posted : 24 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Customer Support Specialists typically excel in negotiation, conflict resolution, and multi-channel communication. Unlike general customer service roles, they often handle more complex inquiries and maintain detailed account management, requiring strong organizational skills and proficiency with tools like Microsoft Office for efficient data handling.
Daily tasks include managing inbound and outbound communications via phone, email, and social media, addressing customer concerns promptly, scheduling deliveries, and applying de-escalation techniques. Specialists often juggle multiple channels while ensuring high-quality service, reflecting the dynamic customer demands typical in Bellevue’s service sector.
Entry-level Customer Support Specialists can progress to roles like Customer Support Manager or Customer Relations Specialist by refining negotiation skills, mastering customer care software, and gaining leadership experience. Continuous learning and demonstrating problem-solving capabilities often pave the way for advancement within customer experience or operations teams.
Bellevue's growing economy and regional business hubs contribute to steady demand for Customer Support Specialists. Key influences include local industry growth, seasonal fluctuations, and the presence of companies like Ferrellgas, which value strong customer relations, making this a moderately competitive market with ample opportunities.
Though no mandatory certifications exist, training in customer relationship management (CRM) systems and local compliance knowledge can enhance prospects. Familiarity with regional communication preferences and state regulations around customer interactions also provides an edge in Bellevue's service-oriented job market.
Ferrellgas combines traditional benefits like health insurance and 401(k) matching with perks such as employee stock ownership plans, propane discounts, tuition reimbursement, and a robust wellness program. These offerings reflect the company’s commitment to employee growth and financial well-being beyond typical industry standards.
At Ferrellgas, the role emphasizes genuine teamwork and mutual respect, fostering an environment where contributions are valued. Specialists collaborate closely across departments to enhance customer experiences, reflecting a culture that prioritizes relationship-building both internally and externally.
Based on local market data, Customer Support Specialists in Bellevue typically earn between $38,000 and $48,000 annually. Factors like experience level, negotiation skills, and proficiency with customer service platforms can influence exact compensation within this range.
Bellevue offers diverse commuting choices, including public transit and road networks, which can impact punctuality and schedule preferences. Ferrellgas’ emphasis on flexible work arrangements helps accommodate these variables, supporting employees in balancing commute times with their service responsibilities.