Risevoic
Customer Support Specialist
Company : Roche Bros.
Location : Chelmsford, MA, 01824
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
Wrap and price product, service customers, and maintain meat display cases. General product and value added to meat entrée preparation. Grind hamburger, receive meat deliveries, and sanitation duties while maintaining great customer service.
Minimum Qualifications
- Must be at least 18 years of age to use equipment/tools
- Demonstrate capability to interact with customers.
- Neatness in appearance, with a pleasant, outgoing, self-motivated personality.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Provide continuous attention to customer needs at the service counter.
- Commit to the “Golden Rule” and work with other associates to build a strong meat team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Be knowledgeable of all meat products and offer suggestions.
- Stock and rotate all products in display cases and storage area. Keep all meat merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Properly tray, wrap, weigh, and accurately price merchandise.
- Keep work area swept clean, orderly and free from safety hazards; report any hazards immediately to management.
- Keep back room, cooler, freezer, fans, drains, and display cases organized and clean. Along with monitoring the correct temperature and reporting refrigeration failure immediately to management.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Exercise safe food handling practices, lifting, moving, and proper safety practices on all equipment and tools. (must be at least 18 years old to use equipment and tools).
Secondary Job Functions:
- Perform price changes, along with making and putting up signs.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting, balancing, fingering, and crawling.
0% (N) Never
Climbing up to 12 feet, stooping, kneeling, crouching, feeling, talking, and smelling.
1-33% (O) Occasionally
Carrying and lifting up to 80 lbs, pushing and pulling up to 400 lbs, handling, and bending.
34-66% (F) Frequently
Standing and walking on a title or concrete floor, reaching at waist or overhead, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous cleaning solutions.
0% (N) Never
Contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, and sprays.
1-33% (O) Occasionally
Loud noise, twisting of back and neck, slippery and cluttered floor surface.
34-66% (F) Frequently
Hazardous equipment (mechanical moving parts) and contact with sharp objects.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Hamburg grinder, automatic wrapping machine, needle machine, cube machine, band saw, slicer, knives, needle machine, pressure washer, pallet jack, power jack, pricing gun, scale, and trash compactor.
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and possibly outside within cold temperatures that may be wet.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.40 - $20.10 per hour.
Beverly, MA
Top trending job titles hiring now
Popular Searches for Customer Support Specialist
Frequently asked questions
Working as a Customer Support Specialist in Chelmsford's grocery sector often means handling cold storage environments and wet conditions. This role demands adaptability to fluctuating temperatures while maintaining excellent customer service, ensuring safety and sanitation amid busy store operations.
Chelmsford shows a steady demand for customer support roles in retail, with moderate competition. Candidates with strong communication skills and flexibility in scheduling tend to stand out, especially those familiar with food handling and safety compliance.
Mastering meat product knowledge, precise wrapping and pricing, and maintaining sanitation standards are crucial. Additionally, being attentive to customer needs and collaborating with team members enhances service quality in meat departments.
Entry as a Customer Support Specialist can lead to roles like team lead or coordinator within retail operations. Developing expertise in customer relations and product knowledge often paves the way to supervisory positions or specialized customer service roles.
Roche Bros. emphasizes a respectful, team-oriented approach, encouraging Customer Support Specialists to commit to the 'golden rule' and support a collaborative meat department atmosphere. This fosters high morale and shared responsibility.
Beyond standard customer service, Roche Bros. expects specialists to manage equipment safely, maintain strict sanitation, and actively participate in inventory rotation. Their culture values proactive communication and adherence to quality standards.
Yes, Roche Bros. offers an hourly wage range from $15.40 to $20.10, reflecting Massachusetts' pay transparency laws. This competitive range considers experience and qualifications, aligning well with local retail compensation trends.
Applicants should be prepared for frequent lifting up to 80 lbs and standing on hard surfaces throughout shifts. The role demands stamina and adherence to safety protocols due to the physical nature of meat processing and display maintenance.
While no formal certifications are mandated, candidates must be authorized to work in the U.S. and be at least 18 years old to operate equipment. Familiarity with food safety practices is highly beneficial.
Customer engagement is vital, requiring continuous attention at the service counter. However, balancing this with technical skills like product wrapping, weighing, and equipment operation is equally important to meet company service standards.