Risevoic
Customer Support Specialist
Company : Ferrellgas
Location : Greenwood, IN, 46142
Job Type : Full Time
Date Posted : 24 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
In Greenwood, IN, certifications like the Certified Customer Service Professional (CCSP) or HDI Customer Service Representative can enhance your profile. These credentials demonstrate your commitment to customer care excellence and can give you a competitive edge in the local job market for Customer Support Specialists.
Greenwood, IN has a moderate demand for customer support roles, with several companies looking for skilled specialists. While competition exists, candidates with strong communication, negotiation abilities, and familiarity with tools like Microsoft Office stand out and have better chances of securing positions.
A Customer Support Specialist thrives on exceptional communication, problem-solving, and organizational skills. Proficiency in data entry and Microsoft Office tools, along with the ability to de-escalate customer concerns diplomatically, are vital to excel and build lasting customer relationships.
Absolutely, this role often serves as a springboard to advanced customer service management or customer experience specialist positions. By honing negotiation skills and mastering customer relations, you can progress toward leadership roles within service operations or client engagement teams.
Expect to manage inbound and outbound communications via phone, chat, or email, schedule delivery orders, resolve service issues, and maintain accurate customer accounts. Handling payments and assisting with new account setups also form key parts of daily tasks in delivery-focused customer support.
Ferrellgas values teamwork deeply, encouraging Customer Support Specialists to collaborate across departments for seamless service. The role is designed to foster personal growth and recognition, ensuring employees' efforts positively impact both customer satisfaction and company success locally.
Beyond standard healthcare and retirement plans, Ferrellgas provides perks like employee stock ownership, propane discounts, tuition reimbursement, and a robust wellness program. These benefits support both the financial and personal well-being of their Customer Support Specialists.
Customer Support Specialists in Greenwood typically earn between $35,000 and $45,000 annually, depending on experience and skills. This range aligns with regional market trends and reflects the value placed on strong customer service capabilities in this role.
Given Greenwood's connectivity to nearby cities, commuting is feasible for many candidates. However, considering traffic patterns during peak hours and proximity to public transit options can influence daily travel times and overall job satisfaction.
While not always mandatory, experience handling delivery scheduling and customer negotiations greatly enhances performance. Familiarity with these tasks equips specialists to tackle challenges efficiently and contribute to smoother service operations.