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Medical Receptionist - Patient Service Specialist
Company : Select Medical
Location : Estero, FL, 33928
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Position: Patient Service Specialist
Location: 9250 Corkscrew Rd, Suite 10 Estero, FL 33928
Type of Employment: Full-time
Schedule: Weekdays, Schedule TBD
Compensation: $16.00-$17.00 Pending Experience
Looking for a Front desk role with the nations largest Physical Therapy provider? The position involves scheduling of patients, copay collections and verification of benefits. No experience necessary, training and mentor ship are provided.
When patients enter our outpatient physical therapy centers in Estero, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
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Frequently asked questions
Estero’s growing healthcare sector boosts demand for Medical Receptionists focused on patient care. With several outpatient centers and clinics nearby, opportunities are rising but so is competition. Candidates with strong communication skills and flexibility often gain an edge in securing roles in this vibrant Florida market.
Yes, scheduling in a busy outpatient physical therapy center like Select Medical’s Estero site involves juggling in-person and phone bookings, handling insurance pre-authorizations, and coordinating with multiple stakeholders. Flexibility and attention to detail are critical to managing patient flows smoothly during weekday shifts.
A high school diploma or GED is typically the minimum requirement to begin as a patient service specialist. While prior experience isn’t mandatory, strong interpersonal skills and a willingness to learn about insurance verification and appointment scheduling can set candidates apart in this entry-level healthcare receptionist role.
This role enhances patient experience by warmly greeting visitors, explaining appointment procedures, and providing clear next-step instructions. Handling insurance checks and co-payments efficiently also reduces wait times, ensuring that patients feel informed and cared for right from the front desk.
Select Medical offers structured mentorship and training for medical receptionists, even those new to the healthcare field. The company’s focus on outpatient physical therapy centers emphasizes patient-centered communication and teamwork, making it a unique environment compared to traditional hospital receptionist roles.
Alongside competitive pay between $16-$17 per hour, Select Medical supports its receptionists with on-the-job training and mentorship. This approach helps new hires quickly adapt to tasks like insurance authorization and patient scheduling, fostering professional growth within a supportive outpatient therapy setting.
Yes, the $16-$17 hourly wage aligns closely with Estero’s median pay for medical receptionist roles. This compensation reflects entry-level status but includes room for increases as experience grows, especially in outpatient therapy environments like those at Select Medical.
Many assume this role is purely clerical, but it actually demands multitasking between patient interaction, insurance verification, and coordination with legal and insurance entities. Understanding healthcare administration basics is essential, debunking the myth that no healthcare knowledge is needed.
Serving as the frontline liaison, the patient service specialist facilitates communication between patients, therapists, insurers, and business teams. This pivotal position ensures smooth operations, allowing clinicians to focus on treatment while receptionists handle administrative and patient-facing duties.