Risevoic
Insurance Follow Up Rep
Company : Catholic Health Initiatives
Location : Chattanooga, TN
Job Type : Full Time
Salary : 16.42-23.19 HOUR
Date Posted : 3 January 2026
Job Summary and Responsibilities
Expectations:
•Follows-up with insurance payers to research and resolve unpaid insurance accounts receivable; makes necessary corrections in the practice management system toensure appropriate reimbursement is received for all FMG providers.
•Identifies potential trends in denials/reimbursement by payer or by type, denial reason, or coding issue and reports to supervisory staff for appropriate escalation.
•Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains confidentiality of medical records.
•Maintains current knowledge of internal, industry, and government regulations as applicable to assigned function.
•Establishes and maintains professional and effective relationships with peers and other stakeholders.
Job Requirements
CHI Memorial Mountain Management
CHI Memorial Medical Group (Mountain Management Services), now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice. We are proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.
We care about our employees’ well-being and offer benefits that complement work/life balance.
We offer the following benefits to support you and your family:
Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs
Employee Assistance Program (EAP) for you and your family
Health/Dental/Vision Insurance
Flexible spending accounts
Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
Adoption Assistance
Paid Time Off (PTO)
Tuition Assistance for career growth and development
Matching Retirement Programs
Wellness Program
If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!
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Frequently asked questions
Insurance Follow Up Reps play a critical role in optimizing revenue cycles by ensuring unpaid insurance claims are resolved promptly. In Chattanooga's healthcare market, this leads to improved cash flow for providers like Catholic Health Initiatives, helping maintain financial stability amid evolving payer policies.
Focus on mastering insurance claim research, medical terminology, and payer contract nuances. Attention to detail and confidentiality are essential, along with proficiency in practice management systems to efficiently correct insurance accounts and secure reimbursements.
Professionals often progress toward roles like Revenue Cycle Analyst, Billing Supervisor, or Insurance Claims Specialist. Building expertise in denial management and payer relations can open doors to leadership positions or specialized compliance roles within healthcare organizations.
Catholic Health Initiatives offers a supportive environment with benefits like tuition assistance and wellness programs, enhancing work-life balance. The affiliation with CommonSpirit Health ensures exposure to a broad network and innovative practices in insurance follow-up across southeastern Tennessee.
Their structured approach involves detailed documentation and trend analysis of denied claims, enabling proactive resolution. This integration fosters collaboration between follow-up reps and clinical teams, ensuring accurate reimbursement aligned with regulatory standards.
Chattanooga's growing healthcare sector creates steady demand for insurance follow-up roles. While competition exists, specialized knowledge in payer contracts and local healthcare regulations can set candidates apart, particularly within prominent organizations like Catholic Health Initiatives.
Chattanooga offers accessible transportation with manageable commute times, especially near healthcare hubs like CHI Memorial Mountain Management. Many employees benefit from proximity to urban centers, reducing travel stress and supporting punctuality in insurance follow-up duties.
In Chattanooga, Insurance Follow Up Reps generally earn between $38,000 and $48,000 annually, depending on experience and certifications. This range reflects the healthcare industry's standards locally, aligning with roles focused on insurance claims resolution and revenue cycle support.
Post-secondary credentials in medical billing or business-related fields improve candidacy. Certifications like Certified Professional Biller (CPB) or familiarity with healthcare regulations also increase the likelihood of successful placement and career growth within CHI’s structured framework.
By detecting trends in claim denials, follow-up reps provide valuable insights that prompt corrective actions or policy updates. This data-driven feedback loop supports leadership in refining billing practices and improving reimbursement rates across the organization.