Hospital Billing & Insurance Follow Up Manager

Overview

This is a hybrid-remote position, open to candidates who reside in Oregon or Washington. The schedule includes on-site work at a designated Legacy Health location, with the flexibility to work remotely from home, on the road, or from a satellite office on other days of the week.

Responsibilities

We are seeking a detail-oriented and experienced Hospital Billing & Insurance Follow Up Manager to lead our billing and Insurance Follow-Up operations and support the financial health of our organization. This role is responsible for overseeing the accurate and timely processing of medical claims, ensuring compliance with payer regulations, and driving performance across the revenue cycle.

Key Responsibilities:

• Manage day-to-day operations of the hospital billing and Insurance Follow Up department, including staff supervision and workflow optimization.
• Ensure timely and accurate submission of claims to commercial and government payers.
• Monitor and resolve billing issues, denials, and discrepancies to maximize reimbursement.
• Collaborate with coding, registration, and finance teams to streamline revenue cycle processes.
• Maintain compliance with federal, state, and payer-specific billing regulations.
• Develop and analyze billing performance reports to identify trends and opportunities for improvement.
• Provide leadership, training, and support to billing staff to foster a high-performing team environment.
• Serve as a point of escalation for complex patient billing inquiries and disputes.

Qualifications

Education:

• Bachelors Degree in business or related field, or equivalent experience required.

Experience:

• Management experience with a thorough knowledge of operations, including staffing and scheduling, budget management, and workflow planning required.
• Five years experience in supervision or management of accounts receivable in a health care environment, including experience in billing, collections, electronic billing systems and customer service required.

• Proven expertise in payor management, with the ability to use data analytics to guide discussions and manage escalations effectively.

• Experience with Epic systems and Accounts Receivable (AR) management is essential to ensure smooth billing operations and support financial stability.

Skills:

• Strong skills in lean thinking and problem-solving to optimize billing workflows and drive continuous improvement.
• Ability to manage a broad span of control through implementation of a self-directed team approach.
• Strong communication and leadership skills, and a willingness to lead by example.
• Interpersonal skills to be sensitive to the patient's needs while communicating Legacy's needs.
• Ability to work with insurances and regulatory agencies.

Pay Range

Our Commitment to Health and Equal Opportunity

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you