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Communications Rep
Company : Catholic Health Initiatives
Location : Lincoln, NE, 68526
Job Type : Full Time
Salary : 15.67-22.14 HOUR
Date Posted : 3 January 2026
Job Summary and Responsibilities
Representative is responsible for overall PBX inbound/outbound communications for patients, physicians, staff, and the general public. Aligned with the organization's core values, the ideal candidate will be held to the highest standard of maintaining and protecting confidential and/or sensitive information.
Essential Function
- Answer the telephone system console in a prompt, courteous and professional manner. Transfer callers to the appropriate department, individual, or patient room.
- Provide patient room information to callers and visitors in such a way as to respect patient confidentiality.
- Maintain information pertaining to hospital events, meetings and other general information.
- Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare a report of occurrences as necessary.
- Monitor and announce codes, fire alarms and weather warnings.
- Perform overhead paging as required to impart information and locate individuals.
- Maintain lists of on-call staff and physicians. Notify the proper individual(s) in response to emergencies.
- Call in after-hours surgical teams as directed and in accordance with procedures. Maintain a log of all calls and responses.
- Dispense, record, and inventory TTY/TDD, large button phones and speaker phones.
- Place long-distance calls for physicians, patients and visitors as deemed appropriate.
Education:
- High school graduate or equivalent preferred.
- Prior multi-line phone system and customer service experience is preferred
CHI Health Nebraska Heart delivers leading-edge services to Nebraska and northern Kansas. Our network of offices and affiliated hospital-based clinics enables patients to receive timely care close to home. In addition, Nebraska Heart, located in southeast Lincoln, has dramatically reshaped the way in which patients receive care. Nebraska Heart continues to have the largest staff of experienced cardiology and vascular professionals in the area. Alongside the physicians is a dedicated team of advanced practice clinicians, nurses, technologists and staff; all committed to providing quality care and education to meet each patient’s needs during diagnosis, treatment and recovery.
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Frequently asked questions
Catholic Health Initiatives emphasizes confidentiality and compassionate communication, especially in clinical contexts. The Communications Rep not only manages multi-line phone systems but also supports critical hospital operations like emergency codes and patient privacy, which sets it apart from typical communications roles in healthcare.
By promptly routing calls and respecting patient confidentiality, Communications Reps in Lincoln play a crucial role in patient satisfaction. Their ability to provide accurate room information and handle emergency notifications directly influences how patients and families perceive the hospital’s responsiveness and care quality.
Hiring managers often look for candidates with high school diplomas and experience in multi-line phone systems or customer service. Familiarity with hospital protocols or prior work in healthcare communication roles is a plus, reflecting the region’s preference for candidates who can handle sensitive information professionally.
Lincoln's healthcare sector, bolstered by entities like Catholic Health Initiatives, offers a higher demand for communications roles focused on patient and emergency communications. Compared to rural areas, Lincoln provides more structured career paths and competitive pay scales for Communications Reps.
Communications Reps in Lincoln, NE typically earn between $32,000 and $42,000 annually. This range reflects the healthcare industry's standard for entry to mid-level communication positions, factoring in local cost of living and the specialized nature of hospital communication duties.
At Catholic Health Initiatives, Communications Reps handle a blend of routine call transfers and critical emergency communications such as fire alarms and weather alerts. This dual responsibility requires adaptability and acute attention to detail, distinguishing it from standard corporate communications jobs.
Balancing patient confidentiality with the need for timely information dissemination is a primary challenge. Additionally, managing emergency codes and coordinating after-hours surgical team calls demand quick decision-making under pressure, which requires strong communication skills and calmness in stressful scenarios.
Competition is moderate due to the specialized nature of healthcare communication jobs. Candidates with experience in multi-line phone systems and knowledge of hospital protocols often have an edge in Lincoln, where healthcare providers prioritize reliability and confidentiality.
Starting as a Communications Rep, individuals can advance to supervisory roles within hospital communication centers or transition into administrative positions focusing on patient relations or healthcare coordination, leveraging their in-depth knowledge of hospital operations and communication protocols.
Familiarity with multi-line telephone systems, overhead paging equipment, and logging software is essential. Additionally, understanding the use of TTY/TDD devices and speakerphones enhances accessibility and effective communication within the hospital environment.