Risevoic
Customer Service Representative
Company : Ferrellgas
Location : La Vista, NE, 68128
Job Type : Full Time
Date Posted : 23 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
La Vista experiences moderate competition for customer service roles due to its steady economic growth and proximity to Omaha. Candidates with strong communication skills and experience in customer relations generally have an advantage when applying, especially with companies prioritizing team collaboration like Ferrellgas.
While no strict certifications are mandatory, Nebraska employers often value candidates who have completed customer service or communication training programs. Familiarity with Microsoft Office and data entry proficiency enhances employability, especially in roles handling account management or customer records.
Key strengths include active listening, problem-solving, and negotiation abilities. Being adept at managing multiple communication channels like phone, email, and social media boosts effectiveness. Additionally, organizational skills and proficiency in Microsoft Office tools help maintain accurate customer data.
Yes, many customer service representatives advance into supervisory or specialist roles. Building expertise in conflict resolution and understanding customer needs can open doors to team leader positions, sales support roles, or even transitions into operational management within customer-centric organizations.
Daily activities include handling inbound and outbound customer communications, resolving inquiries, scheduling deliveries, and maintaining accurate account information. Representatives also engage in soft collections and assist with new account setups, all while fostering positive relationships with customers and colleagues.
Ferrellgas emphasizes a team-oriented culture where employees' contributions are valued and growth is encouraged. Benefits like tuition reimbursement, employee stock ownership, and propane discounts create a supportive environment uncommon in many service roles.
Ferrellgas seeks individuals with strong communication skills, a customer-first mindset, and the ability to de-escalate challenging situations. Proficiency in Microsoft Office and past customer service experience are important, alongside a collaborative attitude matching the company’s team culture.
Customer Service Representatives in La Vista typically earn between $32,000 and $42,000 annually, depending on experience and skills. Positions at companies like Ferrellgas may offer competitive pay combined with comprehensive benefits, increasing overall compensation value.
Ferrellgas primarily offers full-time, on-site customer service roles focused on team collaboration. While specific flexibility options aren't highlighted, the company provides a supportive work environment with benefits that promote work-life balance.