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Mokara | Turndown Attendant
Company : Omni Amelia Island Resort
Location : San Antonio, TX, 78205
Job Type : Full Time / Part Time
Date Posted : 13 January 2026
Location
Mokara Hotel and Spa
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Job Description
Turndown Attendant is responsible for making lasting impressions on our guests by ensuring the guest’s room is clean, attractive and welcoming at all times.
Responsibilities
- Follows Omni’s Moments of Service or Forbes Service standards as applicable
- Perform all the functions of a Room Attendant and Houseperson as needed and warmly greet all of our guests
- Offer assistance and information to our guests
- Clean guest rooms according to Omni’s standards for Room Attendants
- Provide water and ice to guests
- Offer guests towels, pillows and other services/amenities
- Change linens, turn-down bed
Qualifications
- Manual labor experience required
- Basic English skills are required (must be able to answer basic questions about services and amenities, give directions to guests)
- Housekeeping experience preferred
- Ability to stand, bend and do repetitive movements for long periods of time
- Ability to lift up to 20-25 pounds intermittently, and occasionally 50 pounds
- Ability to push and pull housekeeping supply cart
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Working as a Turndown Attendant at Mokara involves consistent physical activity like bending, lifting up to 50 pounds occasionally, and pushing housekeeping carts. This role suits individuals comfortable with manual labor and stamina to maintain high standards throughout extended shifts.
While both roles focus on guest room upkeep, the Turndown Attendant emphasizes creating a welcoming ambiance by turning down beds and providing personalized amenities. This position prioritizes guest comfort during evening hours, adding a specialized touch beyond routine cleaning.
Starting as a Turndown Attendant at a prestigious hotel like Mokara can open pathways to supervisory roles or specialized spa and guest services positions. Experience in this role builds valuable guest interaction and operational skills sought after in San Antonio’s competitive hospitality market.
Omni Amelia Island Resort emphasizes Forbes-level service standards, requiring attendants to exceed basic cleanliness by engaging warmly with guests and anticipating their needs. Their culture fosters empowerment and respect, setting higher interpersonal and service benchmarks.
This position plays a crucial part in Omni’s commitment to memorable stays by enhancing room ambiance during turndown. Attendants contribute to the resort’s reputation for attentive service, directly impacting guest satisfaction and repeat visits.
Turndown Attendants in San Antonio generally earn between $11 and $15 per hour, depending on experience and hotel prestige. Given Mokara’s upscale status, compensation tends toward the higher end, reflecting the role’s physical demands and service expectations.
Though formal certifications aren't mandatory, familiarity with hospitality safety standards and basic housekeeping techniques enhances candidacy. Some San Antonio employers value prior experience and offer on-the-job training aligned with local guest service norms.
Mokara fosters a culture centered on gratitude and empowerment, creating a dynamic environment where attendants are valued contributors. The hotel's blend of luxury and local charm encourages staff to deliver personalized, respectful service reflecting San Antonio’s hospitality spirit.
Located on the Riverwalk, Mokara benefits from central accessibility with public transit and walkability. Many employees find commuting manageable, though peak hours may require planning due to occasional downtown congestion.
Yes, skills overlap with spa and public area attendants, such as attention to detail and guest interaction. This broad experience supports Turndown Attendants in delivering comprehensive care, enhancing guest comfort beyond room maintenance.