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Mokara | Guest Room Attendant
Company : Omni Amelia Island Resort
Location : San Antonio, TX, 78205
Job Type : Full Time / Part Time
Date Posted : 8 January 2026
Location
Mokara Hotel and Spa
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Job Description
This position is responsible for maintaining a high standard of cleanliness in each guest room. Guest Room Attendants refresh rooms for guests who are continuing their stay, as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.
Responsibilities
- Follows Omni’s Moments of Service or Forbes Service standards as applicable
- Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting
- Restock and replace used items within guest rooms
- Communicate clean status of each room upon completion
- Remove room service trays and tables from guest rooms
- Stock supply cart and ensure that it is neat and well organized at all times
- Check all equipment prior to and after use to ensure that it is in good working order
- Respond to all hotel guests efficiently and in an appropriately friendly manner
- Reports and damages and/or maintenance problems to the Supervisor, the PBX operator or to the Housekeeping Coordinator
Qualifications
- Basic English skills are required (must be able to answer basic questions about services and amenities, give directions to guests)
- Previous cleaning experience required
- Previous experience in hotel housekeeping preferred
- Ability to stand, bend and do repetitive movements for long periods of time
- Ability to lift up to 20-25 pounds intermittently, and occasionally 50 pounds
- Ability to push and pull housekeeping supply cart
- Ability and willingness to work a varied schedule which includes working on weekends and holidays
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Working as a Mokara Guest Room Attendant means upholding the high standards of a four-star hotel on San Antonio's Riverwalk, blending luxury with meticulous attention to detail. This role demands specialized skills in guest room care and a commitment to delivering service that matches Mokara's sophisticated reputation.
Mastering efficient room turnover, keen observation for maintenance issues, and excellent guest communication are crucial. Familiarity with luxury hotel standards and the ability to manage physical tasks like lifting and organizing supplies will set you apart in this role.
Indeed, many start as room attendants and progress to supervisory or management roles within housekeeping or guest services. Expanding skills in customer service and operational knowledge at establishments like Mokara can open doors to leadership positions locally.
At Omni Amelia Island Resort, the Guest Room Attendant is vital for creating memorable guest experiences. The company emphasizes respect and empowerment, ensuring attendants are trained to meet Forbes service standards while feeling valued as part of the team.
Omni’s commitment to comprehensive training and its culture of gratitude elevate the role beyond basic housekeeping. Attendants at this resort are encouraged to take pride in their work, contributing actively to the sophisticated ambiance expected by discerning travelers.
San Antonio’s Riverwalk area is well-connected by public transit and pedestrian-friendly routes. Many attendants prefer biking or carpooling to avoid downtown congestion, especially during peak tourist seasons when traffic can intensify near the hotel.
San Antonio’s booming tourism industry keeps demand high for housekeeping roles, particularly at luxury hotels like Mokara. Seasonal fluctuations exist, but overall, opportunities remain steady due to the city’s status as a top travel destination.
Typically, San Antonio offers a slightly lower wage range than major metros, with guest room attendants earning around $11-$14 per hour. Luxury hotel positions might offer premium pay or bonuses reflecting the elevated service expectations.
While not always mandatory, certifications in hospitality or housekeeping can boost employability. Training focused on sanitation standards, guest interaction, and safety protocols aligns well with Mokara’s four-star service criteria.
Yes, attendants are expected to respond courteously to guest inquiries about services and amenities, enhancing the overall stay. Effective communication skills help maintain the hotel’s reputation for attentive and friendly service.