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Room Attendant
Company : Highgate
Location : Dallas, TX, 75201-4804
Job Type : Full Time
Date Posted : 28 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
The Joule Dallas, TX
Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.
Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Dallas's hospitality scene, especially downtown near The Joule, demands room attendants adapt to a fast-paced, luxury boutique hotel environment. Unlike other cities, there’s a unique blend of historic charm and modern service expectations, requiring attendants to balance meticulous cleaning with guest interaction tailored to Dallas’s cultural vibe.
Dallas boasts a growing demand for hospitality roles, with Highgate's portfolio attracting many applicants. However, positions at boutique hotels such as The Joule require candidates to showcase attention to detail and guest service skills, making the local hiring landscape moderately competitive but rewarding for well-prepared attendants.
Mastering guest interaction etiquette, efficient time management, and keen observation skills elevates a room attendant’s performance. Being proactive in identifying maintenance needs and replenishing supplies also sets top attendants apart, particularly in luxury hotel settings where guest satisfaction is paramount.
Yes, diligent Room Attendants often progress to supervisory or housekeeping management roles. Gaining experience in guest relations and property standards opens opportunities in hotel operations, making this position a strategic entry point for long-term hospitality careers.
Highgate’s emphasis on innovation and bespoke lifestyle brands means room attendants engage with modern digital tools and revenue management insights indirectly. This contrasts with traditional hotels by fostering a culture where attendants contribute to the overall guest experience shaped by cutting-edge hospitality trends.
Highgate’s forward-thinking ethos encourages room attendants to maintain not only cleanliness but also a polished, customer-centric approach aligned with the brand’s luxury standards. This culture demands attentiveness to guest needs and collaboration with teams to uphold a seamless and memorable stay.
Room Attendants in Dallas, especially at boutique hotels such as The Joule, generally earn between $13 and $17 per hour, with Highgate offering competitive hourly compensation to match the city’s cost of living and hospitality sector standards.
When encountering broken fixtures or missing items in guestrooms, attendants must promptly report these to supervisors to ensure swift repairs. This prevents guest dissatisfaction and keeps room turnover efficient, a vital skill in maintaining the high standards expected at Dallas’s upscale hotels.
Employers favor candidates with a high school diploma or equivalent and prior hospitality experience. Physical stamina and effective communication skills are crucial, as attendants frequently lift heavy items and interact with guests and team members throughout their shifts.
Attendants meticulously restock carts with cleaning agents, fresh linens, and guest supplies before shifts begin. This preparation ensures efficiency, allowing smooth room turnovers that align with the hotel’s commitment to exceptional service and guest satisfaction.