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Room Attendant
Company : Highgate
Location : Austin, TX, 78759
Job Type : Full Time / Part Time
Date Posted : 28 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
La Quinta Austin - Mopac North at The Domain
11901 North Mopac ExpwayAustin, TX 78759Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
While formal certifications aren't mandatory for room attendants in Austin, having hospitality or housekeeping training can boost job prospects. Employers like Highgate often value candidates with practical experience and strong communication skills to ensure guest satisfaction in their hotel properties.
This position involves frequent standing during shifts and occasionally lifting or moving items up to 50 pounds. Room attendants must be prepared for continuous activity, including cleaning, restocking supplies, and maintaining public areas to meet Highgate’s hospitality standards.
Starting as a room attendant can lead to roles like housekeeping supervisor or front desk agent. Gaining experience at a reputable company like Highgate helps develop skills in guest services and property management, opening doors to leadership positions within hotel operations.
Room attendants at Highgate typically earn competitive hourly rates aligned with Austin’s hospitality market, generally ranging from $12 to $16 per hour. This reflects the city's cost of living and demand for skilled housekeeping staff in prominent hotel chains.
Highgate emphasizes employee well-being by providing benefits such as flexible scheduling, training programs, and opportunities for advancement. Their Austin location often encourages a supportive work culture to maintain high service standards and guest satisfaction.
Highgate’s commitment to innovation and digital acumen means room attendants benefit from advanced tools and clear operational standards. The company’s diverse portfolio offers exposure to lifestyle hotel brands, enriching the work experience in a dynamic hospitality environment.
Due to Austin’s growing tourism and business sectors, demand for room attendants near Mopac North remains strong, but competition can be moderate. Candidates with flexible availability and prior housekeeping experience often have an advantage securing positions at hotels like Highgate.
Room attendants are expected to maintain spotless guestrooms, restock supplies, handle lost and found items responsibly, and report maintenance issues promptly. These tasks contribute significantly to the positive guest experience Highgate strives to deliver.
Part-time attendants share core duties like cleaning and restocking but may have more flexible shifts. Highgate supports both part-time and full-time roles, ensuring all staff uphold the same quality standards regardless of hours worked.
Effective verbal and written communication is crucial for collaborating with team members and assisting guests courteously. Attentiveness and a service-oriented attitude help room attendants excel in Highgate’s guest-focused environment.