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Box Office Attendant|Part-time| Pan American Center
Company : Dallas Convention Center
Location : Las Cruces, NM, 88003
Job Type : Part Time
Date Posted : 6 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Under supervision of Box Office Manager and Assistant Box Office Manager, responsible for ticket sales and customer service for all ticketed events at Pan American Center at New Mexico State University.
This role will pay an hourly wage of $15.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
About the Venue
Pan American Center is multi-purpose arena in Las Cruces, New Mexico, located on the campus of New Mexico State University. The arena has a current seating capacity of 12,515 people. The arena serves as home of the New Mexico State Aggies Men’s and Women’s Basketball and Woman’s Volleyball Teams.
Responsibilities
- Know and understand the operations of the Paciolan ticketing system
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,etc.)
- Know and understand seating charts and configurations of the DLTCC
- Perform transactionsfor all events on the ticketing system with efficiency and accuracy
- Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
- Communicate and satisfy patrons with world class customer service
- Operate phone and address call in patrons’ requestsforinformation
- Reconcile all moniesreceived from ticketsales
- Maintain confidentiality
- Additional duties may be assigned by Box Office Director or Box Office Supervisor
Qualifications
- Ability to multitask in a fast‐paced environment
- Familiarity with Windows based computers
- Possess excellent customerservice skills
- Experience working with the public and cash
- Ability to work independently and as a productive member of a team
- Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidaysin addition to traditional business hours
- Must be able to work in a loud noise environment
- Must be over 18 years or older
- Strong verbal communication skillsin the English language (Spanish is a plus)
- Proven ability to work well with all levels of management
- Strong analytical and problem‐solving skills
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Handling ticket sales, answering phones, and managing cash simultaneously creates a fast-paced environment requiring sharp multitasking skills. At Pan American Center, this ability ensures smooth and efficient customer service during busy live events.
Starting as a part-time Box Office Attendant provides valuable experience with ticketing systems and customer interactions, often serving as a stepping stone toward managerial roles in venue operations or live event management.
Familiarity with Windows-based computers and proficiency in the Paciolan ticketing platform are essential. Understanding seating charts and transaction accuracy enhances performance in this role at Pan American Center.
Las Cruces' cultural events and university sports schedule create a dynamic ticketing environment. Attendants must adapt to diverse crowd sizes and event types, differing from more metropolitan venues in pace and clientele.
Local demand for part-time event staffing fluctuates with the academic and sports calendar at New Mexico State University, making timely applications advantageous for securing positions at venues like Pan American Center.
Dallas Convention Center emphasizes a robust 401(k) matching plan even for part-time staff, combined with a high standard of customer service, creating a supportive environment for attendants engaged in high-volume ticket sales.
Yes, part-time attendants receive benefits including a 401(k) savings plan with matching contributions and paid leave accrued by hours worked, which is not always standard for part-time roles in event management.
The position offers $15.00 per hour, aligning competitively with part-time event staff wages in the region, reflecting the role’s customer service and cash handling responsibilities.
Flexibility is crucial since attendants may work early mornings, evenings, weekends, or holidays depending on the event calendar of New Mexico State University, requiring adaptability to varied hours.
Strong English communication is essential, but Spanish skills are highly valued due to the diverse local community, enhancing customer relations and service quality during events.