Risevoic
Box Office Attendant (Events Only) | Part-Time | Mullins Center
Company : Dallas Convention Center
Location : Amherst, MA, 01003
Job Type : Part Time
Date Posted : 31 December 2025
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Box Office Attendants will understand and operate the Paciolan ticketing system, and provide excellent customer service to all guests and the Mullins Center. This role will be specific to events only.
They must know and understand each event, its seating charts, and configurations of the Mullins Center.
This role will pay an hourly wage of $15 per hour.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Know and understand the operations of the Paciolan ticketing system
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
- Know and understand seating charts and configurations of the Mullins Center
- Perform transactions for all events on the ticketing system with efficiency and accuracy
- Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number oftickets and correct change
- Communicate and satisfy patrons with world class customer service
- Operate phone and address call in patrons’ requests for information
- Reconcile all monies received from ticket sales
- Maintain confidentiality
- Additional duties may be assigned by Box Office Manger
Qualifications
- Ability to multitask in a fast‐paced environment
- Familiarity with Windows based computers
- Possess excellent customer service skills
- Experience working with the public and cash
- Ability to work independently and as a productive member of a team
- Must be able to work a flexible schedule including nights and weekends
- Must be able to work in a loud noise environment
- Must be over 18 years or older
- Strong verbal communication skills in the English language (Spanish is a plus)
- Proven ability to work well with all levels of management
- Strong analytical and problem‐solving skills
*The Univeristy Of Massachsuetts Amherst prohibits its current employees (excluding students) from being employed in any postion with OVG at this location.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Mastering the PacIolan ticketing system and quickly adapting to varied event seating charts are crucial. Strong multitasking, cash handling, and clear communication help ensure patrons enjoy seamless ticket purchases and top-tier customer service during fast-paced event nights.
Yes, flexibility is key for this role. Shifts often include nights and weekends aligned with event times at Mullins Center, making it ideal for individuals seeking part-time hours that accommodate other commitments while gaining hands-on experience in live event operations.
During events, attendants handle ticket sales efficiently, process payments, resolve patron inquiries by phone or in person, and reconcile sales at shift end. Familiarity with event details and seating arrangements ensures smooth transactions and helps maintain a welcoming atmosphere.
Offering $15 per hour aligns well with Amherst’s market rates for part-time event staff, balancing fair compensation with the role’s responsibilities. Additionally, part-time employees gain access to 401(k) savings plans, enhancing the overall benefit package.
Dallas Convention Center emphasizes high standards of customer service and operational excellence, which resonates in the Box Office Attendant role. Employees are encouraged to deliver attentive, respectful interactions, reflecting the company’s commitment to memorable guest experiences at every event.
Yes, attendants must uphold Dallas Convention Center’s reputation by providing clear, courteous assistance tailored to diverse event audiences. This includes managing ticketing nuances and swiftly addressing patron concerns, ensuring each guest feels valued and supported throughout their experience.
Amherst’s vibrant live event scene creates steady demand for skilled attendants who can manage ticket sales for concerts, sports, and cultural events. Candidates familiar with local venues like Mullins Center often find favorable hiring prospects due to ongoing event schedules.
While Amherst offers public transit options, many attendants rely on personal vehicles to reach the Mullins Center, especially during evening events. Planning ahead for parking and traffic during peak event times helps ensure punctuality and reduces day-of stress.
Absolutely, prior roles involving cash transactions and public interaction demonstrate reliability and professionalism. Employers value attendants who can confidently manage monetary exchanges and communicate effectively, contributing to smooth event operations.
Starting as an event-specific Box Office Attendant can open pathways into venue management, hospitality coordination, or customer service leadership roles within the live events industry, especially by building expertise with ticketing systems and event logistics at venues like Mullins Center.