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Box Office Attendant | Part-Time | Addition Financial Arena
Company : Dallas Convention Center
Location : Orlando, FL, 32816
Job Type : Part Time
Date Posted : 1 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Box Office Attendant is responsible for processing ticket sales at the Ticket Office and providing customer assistance.
This role pays an hourly rate of $14.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 31, 2025.
About the Venue
Addition Financial Arena is a 252,000 square foot multipurpose, air-conditioned facility that opened in September 2007.This state-of-the-art facility houses 17,000 square feet of exhibition space which can be utilized for basketball or adapted for various sports such as volleyball, wrestling, gymnastics, cheerleading, boxing, MMA, and weightlifting. The arena facility can also be transformed for concerts and banquets or as a convention/trade show event. Suites, meeting rooms, locker/dressing rooms, a training room, kitchen, and seven concession stands are also housed in the facility.
Responsibilities
- Works under the supervision of the Ticket Office Manager.
- Projects professional appearance and manner.
- Provides information to patrons regarding performances and ticket policies.
- Provides customer service in all aspects of the Ticket Office, including phones.
- Utilizes Ticketmaster software to process ticket sales.
- Maintains accuracy in financial transactions.
- Assists in the enforcement of building policies for patrons.
- Provides assistance for patrons in emergency situations.
- Accountable for transactions at his/her work
- Other duties may be assigned.
Qualifications
- Ability to multitask in a fast‐paced environment
- Familiarity with Windows based computers
- Possess excellent customerservice skills
- Experience working with the public and cash
- Ability to work independently and as a productive member of a team
- Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidaysin addition to traditional business hours\
- Must be able to work in a loud noise environment
- Must be over 18 years or older
- Strong verbal communication skills in the English language (Spanish is a plus)
- Proven ability to work well with all levels of management
- Strong analytical and problem‐solving skills
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Working as a Box Office Attendant at Addition Financial Arena involves managing ticket sales for a versatile venue hosting sports, concerts, and conventions, which demands adaptability to diverse event types. Unlike some roles, this position requires familiarity with Ticketmaster software and the ability to handle high-volume, fast-paced environments unique to Orlando’s vibrant event scene.
Employers prioritize excellent customer service abilities, proficiency with Windows-based ticketing systems, and multitasking under pressure. Candidates who can communicate clearly in English, adapt to flexible schedules including nights and weekends, and maintain accuracy in financial transactions stand out in Orlando's competitive event staffing market.
Yes, starting as a part-time Box Office Attendant can open pathways to roles in event management, customer service supervision, or venue operations within the Oak View Group network or similar organizations. Gaining experience in ticketing technology and building strong communication skills can accelerate career growth in Orlando’s dynamic live entertainment industry.
Part-time Box Office Attendants benefit from a 401(k) savings plan with matching contributions, a rare offering in part-time roles. This financial perk complements the hourly wage and reflects Dallas Convention Center’s commitment to supporting employees’ long-term financial wellness even in part-time capacities.
Dallas Convention Center leverages Box Office Attendants as frontline customer experience drivers, ensuring smooth ticketing operations that directly impact patron satisfaction. Their role supports the venue’s reputation for professional service and operational excellence, essential for managing diverse events in partnership with Oak View Group.
The position offers an hourly rate of $14.00, which is competitive for part-time event staffing in Orlando. This pay reflects the responsibilities of managing ticket sales, customer interactions, and financial accuracy within a busy entertainment venue.
Orlando’s bustling entertainment industry creates steady demand for skilled Box Office Attendants, but competition remains stiff due to the city’s large pool of hospitality and event services workers. Success often depends on demonstrating customer service excellence and flexibility to work varied event schedules.
Given Orlando’s spread-out layout, many attendants rely on personal vehicles for convenience, though public transit options exist. Planning for potential event-day traffic is crucial, and proximity to major roads near the arena can influence commute times significantly.
Attendants must navigate noise levels, fast-moving crowds, and high-pressure situations during peak events. Maintaining composure while handling ticketing software and customer inquiries requires strong focus and adaptability, skills essential for success in this hectic venue.
While familiarity with Ticketmaster is highly advantageous due to its extensive use in ticket processing, some venues provide training. Demonstrating quick learning ability and comfort with Windows-based systems can compensate for limited prior experience.