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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Hayward, CA, 94541
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Medical Front Office - Patient Service Specialist
Hayward, California
Job Description
When patients enter our centers we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule:
- Center Location: 22533 Foothill Blvd, Hayward, CA 94541
- Type of Employment: Part Time
- Hours: Weekdays
- Compensation: $21.00 - $23.00/hour based on experience
Responsibilities
We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.
In this role, typical responsibilities include the following:
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
- 1 Year of Front Desk Experience
Preferred Qualifications:
- Bilingual (English/Spanish Speaking)
- Insurance Verification Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
A Medical Front Office - Patient Service Specialist plays a critical role by greeting patients warmly, managing appointment scheduling, handling insurance verifications, and ensuring smooth communication. Their efforts set the tone for patient visits, improving satisfaction before clinical care even begins.
In Hayward, CA, employers prioritize communication skills, bilingual English/Spanish abilities, insurance verification experience, and proficiency with multiple software systems. Being detail-oriented and adaptable also enhances effectiveness in managing patient flow and administrative tasks.
Daily responsibilities include registering patients, scheduling appointments, collecting co-pays, verifying insurance, and coordinating with attorneys or insurance companies. The role demands multitasking across phone, email, and in-person interactions to maintain seamless front office operations.
While a high school diploma or GED is the minimum, certifications in medical office administration or insurance billing can boost candidacy. Bilingual skills are highly advantageous given Hayward’s diverse community, enhancing patient communication and service quality.
Hayward's growing healthcare sector fuels steady demand for front office specialists, but competition remains moderate. Candidates with bilingual abilities and prior insurance experience stand a better chance amid local applicants focusing on patient-centered care.
Select Medical provides internal mobility across 1900 centers nationwide, offering opportunities for career growth. Their inclusive culture values adaptability and teamwork, supporting part-time specialists with flexible weekday hours and competitive hourly pay.
Select Medical emphasizes a patient-first philosophy right from the front desk, combining administrative efficiency with compassionate communication. The company fosters collaboration with diverse teams and external partners, creating a dynamic environment for front office staff.
Hourly pay typically ranges from $21.00 to $23.00 depending on experience. This aligns with local market standards for front desk medical roles, reflecting the importance of bilingual capabilities and insurance verification expertise in compensation.
Efficient scheduling software streamlines patient flow by minimizing wait times and reducing errors. It enables specialists to manage appointments dynamically, coordinate with multiple departments, and keep patients informed, significantly enhancing operational productivity.
Bilingual skills, especially English and Spanish, facilitate clearer communication with diverse patient populations. This ability reduces misunderstandings, accelerates insurance processes, and fosters trust, which is vital for accurate patient registration and service delivery.