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Concession Worker|Part-time| Mass Mutual Center
Company : Dallas Convention Center
Location : Springfield, MA, 01103
Job Type : Part Time
Date Posted : 9 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Concessions Worker prepares and serves concession items to guests. Prepares and pours beverages and serves them to guests. Ensures quality of food presentation. Utilizes a cash register and accepts payment. Must be able to maintain excellent attendance in accordance with the attendance policy.
This role will pay an hourly rate of $15, plus tips.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Conduct the cash register sales by taking orders, building orders, and completing the transaction.
- Ability to build orders, prepare food, and knowledge in all areas of concessions operations.
- Responsible for maintaining stock and supply levels and communicating to the Concessions Stand Mangerof low stock items.
- Listening and responding to customer requests or concerns
- Responsible for maintaining a clean and organized workspace including but not limited to disposal ofgarbage & cleaning dishes.
- Serve beverages to guests including alcoholic beverages responsibly. Must check guest’s ID in accordancewith state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages.
- Maintains sanitation, health and safety standards in work areas
Qualifications
- High school diploma or equivalent preferred
- Must be 18 or over
- Three or more months’ experience in food service industry preferred
- Previous cash handling experience preferred.
- Ability to learn to handle cash and learn to operate a cash register and corresponding system
- Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers & guests
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Dallas Convention Center offers a unique event atmosphere compared to other Springfield venues. Part-time concession workers here engage with a diverse crowd during concerts and events, gaining experience in fast-paced food service and cash handling within a leading live entertainment setting.
While this position focuses on part-time concession duties, employees often build valuable hospitality skills that can lead to supervisory roles or other venue operations jobs within Dallas Convention Center or the wider live event industry.
In Springfield, part-time concession workers typically earn around $15 per hour, with tips enhancing overall earnings. This aligns with local standards for food service roles in entertainment venues like the Dallas Convention Center.
Key skills include cash register operation, order preparation, customer service, and compliance with alcohol service laws. Being personable and attentive helps in fast-paced event environments, ensuring guest satisfaction and smooth concession operations.
Yes, part-time employees at Dallas Convention Center can access a 401(k) savings plan with matching contributions, supporting financial wellness alongside hourly pay and tips.
Springfield’s event-driven hospitality sector sees steady demand for part-time concession roles. While competition exists, ongoing applications and the center's reputation make Dallas Convention Center a viable option for local job seekers.
Daily tasks include preparing and serving food and drinks, handling cash transactions, maintaining cleanliness, restocking supplies, and ensuring compliance with health and safety standards during events.
Applicants must be at least 18 years old, with a preference for those having prior food service or cash handling experience. No formal certification is mandatory, but knowledge of responsible alcohol service is essential.
The center embraces diverse backgrounds, fostering an inclusive workplace that encourages innovation and excellence. This commitment enhances team collaboration and guest experience during events.
Springfield offers accessible public transit and manageable traffic near the Dallas Convention Center, but peak event times may affect commute duration. Planning ahead ensures punctuality for shifts in this bustling venue.