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Food Service Worker
Company : Roche Bros.
Location : Plymouth, MA, 02360
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Auburn, MA
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Frequently asked questions
At Roche Bros., Food Service Workers focus on fast, accurate transaction processing paired with friendly customer interactions. This approach helps create a welcoming environment while maintaining efficiency, crucial for the busy Plymouth store where customer satisfaction drives repeat business.
Success in this role demands reliability, teamwork, and a passion for customer service. Given Plymouth’s community-oriented culture, workers who engage warmly with customers and maintain integrity are highly valued and often see better career progression.
Generally, Food Service Workers handle customer transactions, manage product scanning, assist with bagging, and uphold cleanliness standards. These tasks require attention to detail and interpersonal skills, aligning with industry expectations for quality food service roles.
While formal certifications aren’t mandated, completion of e-learning and department-specific training is essential. Local employers, including Roche Bros., often prioritize candidates who demonstrate commitment through ongoing skill development aligned with food safety and customer service.
Plymouth’s food service sector experiences moderate competition, largely due to its mix of retail and hospitality venues. Job seekers with strong customer service skills and flexible schedules typically stand out during hiring at stores like Roche Bros.
Roche Bros. offers a pay scale between $15.00 and $17.90 per hour for Food Service Workers, reflecting Massachusetts’ pay transparency laws. Actual wages depend on experience and qualifications, positioning it competitively within the local market.
Roche Bros. emphasizes a family-like atmosphere and service excellence, expecting workers to treat customers and colleagues warmly. This culture fosters a supportive team environment, distinguishing it from more transactional or fast-paced food service settings.
They provide thorough training, clear cash handling procedures, and emphasize teamwork to handle peak times efficiently. This structured support helps workers manage high customer volumes without sacrificing service quality.
Employees frequently stand, lift up to 50 lbs, and perform tasks like bending and reaching throughout shifts. Occasional carrying of heavier items and navigating a busy floor require stamina and attentiveness to safety protocols.
Yes, the job accommodates schedules based on business needs, making it a viable option for individuals seeking flexibility. Plymouth’s retail environment often requires varied shifts, which Roche Bros. manages to balance operational demands and employee availability.