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Food Service Worker
Company : Roche Bros.
Location : Everett, MA, 02149
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Auburn, MA
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Frequently asked questions
In Everett, MA, Food Service Workers often balance quick transaction processing with friendly customer interaction, supporting team efforts in maintaining cleanliness and safety. Tasks include verifying IDs for restricted sales and managing perishable stock, ensuring smooth store operations in a community-focused environment.
Strong communication, attention to detail, and reliability stand out for Food Service Workers. Mastery in using POS systems and following cash handling protocols also separates top performers, along with a genuine passion for customer service and teamwork essential in fast-paced food retail settings.
Starting as a Food Service Worker may lead to supervisory roles, such as Food Service Supervisor or Head Cashier positions. Gaining experience in customer relations and store operations often opens opportunities in management or specialized food services within retail chains like Roche Bros.
Roche Bros. fosters a family-like atmosphere emphasizing quality customer service and teamwork. Workers benefit from structured training programs and a clear code of integrity, though they must adapt to a fast-paced environment requiring multitasking and strict adherence to safety and cash handling standards.
Employees at Roche Bros. receive ongoing e-learning and departmental training, preparing them for diverse roles including cashier, service clerk, or head cashier. This investment in staff development encourages career progression and enhances customer service capabilities within a supportive team culture.
The pay for Food Service Workers at Roche Bros. in Everett ranges between $15.00 and $17.90 per hour, aligning with Massachusetts pay transparency laws. Actual wages depend on experience, qualifications, and internal equity, reflecting competitive compensation within the local food service sector.
Everett sees moderate demand for Food Service Workers, driven by local retail and food establishments. Candidates with proven customer service skills and flexibility in scheduling tend to have an advantage, especially when applying to established employers like Roche Bros. with structured hiring practices.
While no special local certifications beyond basic work authorization are required, familiarity with Massachusetts food handling regulations and successful completion of company training modules are vital. English proficiency and adherence to safety standards are also essential for roles in Everett's food service industry.
Roche Bros. offers a collaborative work environment emphasizing respect and personalized customer engagement. Their commitment to training and clear expectations provides stability and growth potential, distinguishing them from other retailers where employee support might be less structured.
At Roche Bros., Food Service Workers are part of a close-knit team prioritizing the 'golden rule' of customer interaction, with responsibilities extending beyond checkout to include shrink control and safety vigilance. This holistic approach fosters a unique blend of service and operational duties.