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Food Service Worker
Company : Roche Bros.
Location : Andover, MA, 01810
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Auburn, MA
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Frequently asked questions
Working as a Food Service Worker in Andover involves frequent standing, lifting up to 50 lbs, and occasional carrying or stooping. The role requires stamina and mobility, especially with busy store environments. Understanding these physical demands helps candidates prepare for the active pace typical in Roche Bros. locations.
Yes, proficiency in English is necessary to effectively communicate with customers and team members. Roche Bros. prioritizes clear communication to maintain excellent service standards, so candidates who can read, write, speak, and comprehend English fluently have a distinct advantage.
Food Service Workers often progress into supervisory or specialized roles like Head Cashier or Service Clerk. Gaining experience in customer service, cash handling, and store operations at Roche Bros. can open doors to leadership positions and more responsibility within the food retail sector.
Roche Bros. enforces strict sanitation and food handling protocols, supported by ongoing training. Workers are expected to uphold store cleanliness, report hazards, and follow approved food safety practices, ensuring a safe environment for both customers and staff in their Andover locations.
Yes, Andover's retail food sector sees steady demand for Food Service Workers, partly due to Roche Bros.' reputation for fostering a welcoming work culture. Locals often choose this role for its community engagement opportunities and stable scheduling aligned with store needs.
Roche Bros. offers a competitive hourly rate for Food Service Workers in Andover, ranging approximately from $15.00 to $17.90. This pay scale aligns with Massachusetts' labor standards and reflects factors like experience, qualifications, and internal pay equity considerations.
Yes, new hires complete e-learnings and department-specific training programs to ensure they meet company standards. This training covers cash handling, customer service excellence, and food safety protocols, preparing employees for efficient and compliant performance at Roche Bros.
Roche Bros. emphasizes a family-like atmosphere where associates treat customers warmly and collaborate closely. This culture, combined with rigorous service standards and opportunities for multi-role assignments, differentiates the Food Service Worker experience in their Andover stores.
The hiring landscape in Andover is moderately competitive due to Roche Bros.' strong local presence. Candidates who demonstrate reliability, customer focus, and flexibility tend to stand out. Timely applications and readiness to embrace team culture improve chances in this market.
Food Service Workers actively engage customers by greeting them, assisting with purchases, and ensuring smooth checkout experiences. Roche Bros. values associates who can foster friendly, efficient service that builds customer loyalty and reflects the company’s commitment to community.