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Food Service Worker
Company : Roche Bros.
Location : Fitchburg, MA, 01420
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Auburn, MA
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Frequently asked questions
A Food Service Worker in Fitchburg plays a vital role by ensuring smooth checkout transactions while maintaining a welcoming atmosphere. Their efficiency and friendly demeanor help build customer loyalty, crucial in a close-knit community like Fitchburg where personal service impacts repeat business.
Expect consistent standing and walking on hard floors, frequent lifting up to 50 lbs, and occasional bending or pushing carts. This active workload requires stamina and alertness to maintain safety and efficiency in a fast-paced retail food environment.
Demonstrating strong teamwork, customer service passion, and reliability is key. Emphasizing your ability to handle cash accurately and manage customer interactions positively aligns well with the expectations at Roche Bros. and similar Fitchburg employers.
While not always mandatory, completing food safety and customer service certifications can boost employability. Roche Bros. also values candidates who complete their internal e-learning and training programs, showcasing commitment to quality service standards.
Roche Bros. enforces strict cleanliness and food handling protocols, requiring workers to follow sanitation guidelines and report hazards promptly. This focus safeguards both employee wellbeing and customer health, reinforcing their reputation in Fitchburg’s food retail sector.
The advertised pay range at Roche Bros. for this role spans $15.00 to $17.90 per hour, reflecting Massachusetts’ pay transparency standards. Actual compensation depends on experience, qualifications, and internal equity within the Fitchburg location.
Fitchburg's food retail sector experiences steady demand, but Roche Bros. maintains high hiring standards to ensure quality service. Candidates with prior customer service experience and availability for flexible shifts tend to have an advantage.
Roche Bros. encourages internal growth by providing cross-training and chances to serve as head cashiers or self-checkout assistants. This approach supports Food Service Workers in Fitchburg to expand responsibilities and gain leadership skills within the company.
Roche Bros. emphasizes a family-like atmosphere and teamwork, fostering a supportive environment uncommon in some competitors. Their focus on thorough training and customer relations creates a distinct culture that appeals to those valuing community-oriented work.
Fitchburg’s seasonal weather can affect commute times, and the store’s tile floors require constant vigilance to prevent slips. Workers must adapt to physical demands and maintain safety, especially during busy holiday periods and inclement weather conditions.