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Assistant Reservations Manager
Company : Highgate
Location : St Pete Beach, FL, 33706
Job Type : Full Time
Date Posted : 11 January 2026
Compensation Type
YearlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers
Overview
Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.
The Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department. The Tradewinds Resort is seeking an Assistant Reservations Manager to assist in maintaining accuracy and efficiency with regard to the standards of Tradewinds and the Revinate reservations sales system. Candidates for this position must have strong guest services and sales experience, and the ability to lead a team. The ability to work nights, weekends, and holidays is a requirement of this position.
Responsibilities
- Ensuring phones are managed and answered timely
- Assisting in scoring calls, coaching staff, and handling guest complaints
- Training new staff and updating seasoned staff on new procedures
- Ensuring staff manage leads and follow-ups appropriately
- Managing breaks and shift changes, and communicating scheduling changes
Qualifications
- High school diploma or equivalent
- Previous management experience preferred
- Prior call center, front office, or reservations experience required
- Opera Property Management System and Revinate experience preferred
- Must possess multi-tasking and leadership abilities
- Excellent guest service and sales skills is a must
- Must be able to effectively communicate both verbally and written in a friendly, courteous and service –oriented manner
- Available to work nights, weekends and holidays, with the flexibility to work overtime as needed
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Frequently asked questions
At Highgate, the Assistant Reservations Manager benefits from a tech-forward environment with advanced revenue management tools and a diverse global portfolio. This role uniquely combines hands-on guest service leadership with strategic inventory oversight, setting it apart from typical reservations jobs in smaller or less tech-integrated hotel groups.
Strong communication and multitasking skills are vital when managing a reservations team in a high-traffic resort setting. The ability to coach staff on call handling, swiftly resolve guest concerns, and adapt to fluctuating schedules ensures smooth operations in a dynamic beachfront environment.
Expect to juggle responsibilities such as supervising phone responsiveness, training team members on reservation systems like Revinate, managing shift logistics, and monitoring guest interactions. These duties help maximize room revenue while maintaining exceptional service standards in a popular tourist destination.
In St Pete Beach, an Assistant Reservations Manager generally earns between $40,000 and $52,000 annually. This range reflects local demand in the hospitality sector, the position’s managerial scope, and the premium placed on experience with reservation systems and guest service excellence.
Yes, fluctuating guest volumes during peak seasons require flexible scheduling and rapid team scaling. Balancing high call volumes with personalized guest interactions demands agile leadership and effective training to maintain service quality throughout seasonal swings.
Tradewinds Resort fosters a collaborative atmosphere valuing innovation and staff development. Assistant Reservations Managers receive ongoing coaching opportunities and technological resources, enabling them to lead effectively while contributing to a top-rated workplace culture recognized by Tampa Bay Times.
Highgate prioritizes strong sales acumen, proficiency in property management systems like OPERA, and the ability to lead diverse teams. Mastery of digital reservation tools and guest relations expertise are crucial for driving occupancy and enhancing customer satisfaction.
Indeed, the role mandates flexibility including nights, weekends, and holidays to align with the resort's operational needs. This ensures continuous guest support during peak tourism periods, reflecting the hospitality industry's demand for round-the-clock service.
The St Pete Beach market sees steady demand for reservations supervisors due to its thriving tourism. Candidates with call center experience and PMS knowledge like OPERA often have an edge, but competition remains moderate, rewarding those with strong leadership and guest service skills.
Highgate supports career progression through leadership development programs and exposure to diverse hotel brands worldwide. Assistant Reservations Managers can advance into full management or cross-functional roles, gaining valuable insights in revenue optimization and hospitality operations.