Risevoic
Group Reservations Coordinator - Full Time
Company : Omni Amelia Island Resort
Location : Carlsbad, CA, 92009
Job Type : Full Time
Date Posted : 12 January 2026
Location
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description
The Group Reservations Coordinator is the liaison between Group Contacts and internal Sales and Catering teams.
Responsibilities
- Enter rooming lists and group reservations via PMS, phone, and upload tool.
- Apply changes, adds, deletes, and room blocking requests for any group block.
- Input of billing instructions when applicable.
- Complete and audit group files with checklist
- Develop connections with meeting planners, sales, conference services, and other departments as necessary.
- Maintain close working relationships with other departments.
- Monitor group allocations and contracted room types, assisting with inventory management to ensure maximum occupancy and are accordance with daily availability.
- Own all assigned definite group sales room blocks and support fellow GRCs when necessary
- Preparing and updating pickup report for sales team.
- Review all group sales contracts; allocate room blocks in Delphi according to yield guidelines and strategies; communicate any business unusual specifications.
- Ensure daily consistency between DELPHI and PMS/ORS systems with regards to sales manager changes.
- Assist with creating and updating transient and villa reservations as needed.
- Assist with Resort Pass communication and reservations.
Qualifications
- Basic knowledge of computer and Microsoft Office skills highly preferred.
- Opera PMS/ORS and Delphi experience highly preferred.
- Reservations experience highly preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Pay Rate: $25.65/hr
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster
and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email
to applicationassistance@omnihotels.com.
Related Jobs
St Pete Beach, FL
Top trending job titles hiring now
Frequently asked questions
Proficiency in managing group bookings with tools like Opera PMS and Delphi, excellent communication with sales and catering teams, and attention to detail in auditing group files are essential skills. Familiarity with billing instructions and inventory management also sets successful coordinators apart in this role.
A typical day involves entering and updating group rooming lists, coordinating with sales and catering departments, monitoring room allocations, and preparing pickup reports. The role demands multitasking between system updates and maintaining relationships with meeting planners to ensure smooth group accommodation.
Starting as a Group Reservations Coordinator can lead to roles like Sales Manager, Event Coordinator, or Operations Supervisor. Gaining expertise in reservation systems and client relations can also open pathways to specialized event planning or membership development positions within luxury resorts.
Omni Amelia Island Resort supports associates with comprehensive training, a respectful culture, and opportunities to work within a dynamic hospitality environment. Employees enjoy exposure to upscale clientele and the chance to develop skills in a top-rated wellness resort setting.
In Carlsbad, Group Reservations Coordinators usually earn between $22 and $28 per hour. The $25.65 hourly wage offered by Omni Amelia Island Resort is competitive and aligns well with local market rates for full-time hospitality coordination roles.
Carlsbad's thriving resort and spa industry creates steady demand for skilled coordinators. With many luxury properties nearby, candidates with reservation system experience, particularly in group sales, find favorable hiring prospects amid competition for top-tier hospitality positions.
Traffic congestion during peak hours on nearby highways can extend commute times. However, Carlsbad's public transit options and proximity to residential neighborhoods may ease daily travel for associates working full-time in the resort's coastal location.
The resort emphasizes collaboration between the coordinator, sales, catering, and conference teams, fostering a supportive culture. Coordinators contribute to seamless group experiences while benefiting from mentorship and a respectful workplace atmosphere.
Yes, familiarity with Opera PMS, Delphi, and ORS systems is highly valued. These platforms streamline reservations, billing, and room block management, making software proficiency a crucial asset for efficiently handling group bookings.
Coordinators must juggle multiple department communications, maintain accuracy across several reservation systems, and adapt to last-minute changes in group requirements. The resort’s upscale service standards also demand meticulous attention to detail and a customer-centric approach.