Risevoic
Reservations Agent (Full-Time)
Company : Omni Amelia Island Resort
Location : Asheville, NC, 28804
Job Type : Full Time
Date Posted : 4 January 2026
Location
Omni Grove Park Inn & Spa
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Job Description
Assist guests with the Reservation process. Maximize potential revenue by following specified selling guidelines. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing, and computer work.
Responsibilities
- Accurate input of Reservations into system.
- Input Reservations within specified time periods.
- Maximize potential room revenue by following specified selling guidelines.
- Respond to guest calls in a timely manner.
- Property-wide departmental interaction.
- Raise the awareness of inventory issues.
- Knowledge of hotel services and events.
- Ensure an efficient and professional working environment with open communication.
Qualifications
- Strong keyboard skills preferred.
- Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
- Ability to learn and master multiple software systems required.
- Strong working knowledge of Microsoft Excel.
- Must be organized with the ability to handle multiple tasks.
- Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
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Frequently asked questions
Reservations Agents in Asheville benefit greatly from proficiency in multiple booking platforms and Microsoft Excel. Mastering these tools enhances accuracy and speed when inputting reservations, which is vital in a busy hospitality environment like Omni Amelia Island Resort.
Full-time Reservations Agents often handle a broader range of responsibilities, including revenue management support and interdepartmental communication, which demand thorough knowledge of hotel services. Part-time roles might focus more narrowly on reservation entry and guest communication.
Starting as a Reservations Agent can lead to supervisory roles such as Reservation Supervisor or Revenue Management positions. Building strong customer service skills and mastering booking systems opens doors to higher responsibilities within hotel operations.
At Omni Amelia Island Resort, the culture emphasizes respect, empowerment, and excellent guest service. Reservations Agents work in a dynamic setting that encourages collaboration across departments and values motivated individuals who thrive in a friendly atmosphere.
Yes, the resort provides comprehensive training and mentoring for Reservations Agents to master multiple software systems, ensuring accurate reservation processing and maximizing room revenue in line with company standards.
Reservations Agents in Asheville generally earn between $14 and $18 per hour, depending on experience and skill level. Full-time positions at premium properties like Omni Amelia Island Resort might offer competitive pay with additional benefits.
Asheville's hospitality sector is vibrant, making Reservations Agent roles moderately competitive. Candidates with hotel experience, strong computer skills, and familiarity with local tourism dynamics have an edge in securing full-time roles.
During peak seasons, managing high call volumes with prompt, accurate booking becomes challenging. Agents must multitask efficiently while maintaining professionalism and quick decision-making to optimize room revenue and guest satisfaction.
While formal certifications aren't mandatory, strong keyboard proficiency, excellent organizational skills, and experience with hotel reservation software are highly valued. Familiarity with Microsoft Excel also bolsters an agent’s effectiveness.
Omni Amelia Island Resort offers a more structured environment with extensive training and a focus on revenue optimization. This contrasts with smaller hotels where agents might have less formal support but more varied daily tasks.