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Intake Agent
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 6 January 2026
Overview
Company Overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.
Job Summary
Job Summary: We are seeking a dedicated intake coordinator to join the staff of our medical facility. You will be responsible for greeting incoming patients, recording their personal details, gathering medical histories, and obtaining any health insurance information they have. To be successful as an intake coordinator, you should be highly organized and detail-oriented. Top candidates will also have excellent interpersonal skills, with a strong aptitude for great customer service.
Responsibilities
Responsibilities include:
- Welcoming patients to the facility.
- Completing all admissions paperwork and entering it digitally.
- Verifying medical insurance coverage and benefits for each patient.
- Scheduling appointments for consultations, tests, and procedures.
- Answering phone and email inquiries.
- Addressing any patient complaints or concerns.
- Performing clerical work, such as filing, copying, and faxing.
- Preparing and maintaining patient charts.
- Complying with the regulations and policies of the facility.
Qualifications
Job Requirements:
- High school diploma or GED.
- A minimum of two years' experience in patient intake or medical office administration.
- Strong affinity for customer service.
- Working knowledge of office management and filing systems.
- Excellent organizational and time-management skills.
- Great communication and interpersonal skills.
- Proficient computer literacy.
- Ability to work in a fast-paced environment
Equal Opportunity Employer
ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population
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Frequently asked questions
Bronx's healthcare sector is growing, yet Intake Agent roles at Essen Health Care remain moderately competitive due to the organization's community focus. Candidates with strong customer service and medical office experience often have an edge in this local job market.
Intake Agents in Bronx handle diverse patient backgrounds, often addressing complex social needs alongside medical intake. This requires adept communication and organizational skills, reflecting the area's unique healthcare demands compared to less urban environments.
At Essen Health Care, Intake Agents engage deeply with underserved populations, combining traditional intake duties with care coordination support. This blend offers a richer patient interaction experience uncommon in many standard intake positions.
Successful Intake Agents in Bronx typically have at least two years in medical office administration, excellent organization, and a strong customer service mindset. Familiarity with digital records and working efficiently under fast-paced conditions is also crucial.
Essen Health Care values compassionate, accessible care with a population health approach. Candidates should embrace serving diverse, underserved communities with empathy and uphold the organization's dedication to patient-centered coordination.
Given Essen's focus on integrated clinical services and telehealth, Intake Agents often juggle traditional patient intake with tech-savvy record management and coordination tasks, reflecting a dynamic workplace culture prioritizing comprehensive care.
Intake Agents in Bronx typically earn between $35,000 and $45,000 annually, depending on experience and certifications. Essen Health Care’s competitive pay aligns with regional standards for patient intake specialists in similar medical settings.
Many assume Intake Agents only do paperwork; however, in Bronx's fast-paced healthcare environment, they actively manage patient relations, insurance verification, and appointment scheduling, requiring multitasking and interpersonal finesse.
Certifications in medical office administration or healthcare customer service, alongside proficiency with electronic health records (EHR) systems, significantly enhance employability for Intake Agents in this competitive urban market.
While Essen primarily operates in-person services, some telehealth components may offer remote intake opportunities. Remote roles demand high digital proficiency and self-management, differing from the hands-on patient interaction typical on-site.