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Intake Coordinator
Company : Shriners Children's Florida
Location : Boston, MA, 02114
Job Type : Full Time
Date Posted : 3 January 2026
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.
We are a premier pediatric specialty, research, and academic teaching hospital with a medical and research partnership with Massachusetts General Brigham. It is the world’s leading center for pediatric burn care and is the only American Burn Association (ABA) exclusively pediatric verified burn center in New England and New York.
Job Overview
We have a full time Intake Coordinator position available.
The pay range for this position is $22.94 hourly to $31.20 hourly. Compensation is determined based on years of experience and department equity.
Responsibilities
- Responds to new patient inquiries from referral sources or potential patients. Maintains list of referrals.
- Transcribes orders.
- Enters patient demographic information, updates insurance information, submits new patient documentation and assigns new medical record numbers.
- Reviews future orders for new and established patients daily.
- Answers the phone, covers the front desk and checks patients in/out as required.
- Reviews charts for signed consent forms.
- Reviews and follows up on cancellations and no-shows.
- Schedule visits for offsite services based on the requests of the care team and patients/families.
- Coordinate patient visits with international office at the affiliate hospital as applicable.
- Collaborates with Care managers to collect demographics, set up records, and process appointments for international outreach trips.
- Other duties as assigned.
Qualifications
Education
High School Diploma/GED required
Experience
2 years of experience in a hospital and healthcare systems and practices required
Preferred Skills
Excellent customer service and communication skills
Experience in patient access and insurance verification
Microsoft office proficiency
Bilingual Spanish/English
Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace.
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Frequently asked questions
An Intake Coordinator at Shriners Children's Florida collaborates with the international office to efficiently schedule and coordinate visits for patients traveling from abroad, ensuring seamless communication and proper documentation to support global patient care initiatives.
Yes, proficiency in Spanish alongside English significantly enhances communication with diverse patient populations in Boston, making bilingual Intake Coordinators more effective in managing patient intake and insurance verification in multilingual environments.
Unlike general roles, an Intake Coordinator focuses on managing referrals, updating patient demographics, insurance verification, and coordinating appointments—tasks that require meticulous attention to detail and proactive communication within multidisciplinary teams.
Starting as an Intake Coordinator opens pathways to advanced administrative roles, patient access management, or clinical support positions, especially when complemented by healthcare system experience and skills in insurance and patient data management.
Shriners Children’s Florida provides immediate medical coverage from day one, retirement savings with employer matching, plus options like tuition reimbursement and pet insurance, which are often rare perks enhancing job satisfaction beyond standard Boston healthcare benefits.
Boston's pediatric specialty market shows steady demand for Intake Coordinators due to the city's concentration of leading healthcare institutions; candidates with experience in insurance verification and bilingual abilities often find an edge in this competitive hiring landscape.
Shriners Children's Florida offers Intake Coordinators between $22.94 and $31.20 per hour, a competitive range that aligns well with Boston's healthcare market, reflecting experience and departmental equity while factoring in the city's cost of living.
The culture at Shriners Children's Florida emphasizes compassion, innovation, and evidence-based practice, which encourages Intake Coordinators to engage in critical thinking and collaborate closely with care teams, fostering a supportive, patient-focused work environment.
While some remote roles exist, Boston's pediatric specialty hospitals usually prefer on-site Intake Coordinators to manage sensitive patient data, direct communication with families, and coordination with in-person clinical staff, making local presence highly valued.
Certifications in patient access, healthcare administration, or insurance billing, combined with Microsoft Office proficiency and bilingual communication skills, significantly boost an Intake Coordinator’s marketability in Boston’s competitive healthcare sector.