Risevoic
Reservations Agent
Company : Highgate
Location : St Pete Beach, FL, 33706
Job Type : Full Time
Date Posted : 9 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers
Overview
Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features three destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach!
TradeWinds Resort is seeking a motivated, sales-oriented Reservations Agent to join our high-energy team. This role is responsible for assisting potential guests in booking accommodations at both of our award-winning properties. The ideal candidate will thrive in a fast-paced environment, confidently engaging with guests through inbound and outbound phone calls, e-mails, and online chats. More than order-taking, this position requires a genuine passion for hospitality and the ability to match guest needs with the perfect resort experience.
Qualifications
- High School diploma or equivalent required.
- Experience in a hotel or a related field preferred.
- College course work in related field helpful.
- Prior call center, Sales, telemarketing, or customer service experience preferred.
- Strong self-motivation, resilience, and a drive to consistently achieve results.
- Excellent organizational skills with the ability to manage multiple tasks with accuracy and attention to detail.
- Initiative and independence in working toward personal and team objectives.
- Familiarity with Opera Cloud and/or Revinate Sales Hub (NAVIS) is a plus, though not required—training provided.
- Availability to work a full-time schedule within the operating hours of 8:00 a.m. – 8:00 p.m. (Subject to change), Sunday through Saturday, including weekends and holidays.
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Frequently asked questions
St Pete Beach offers a vibrant hospitality scene, making Reservations Agent roles moderately competitive. Candidates with strong customer service skills and familiarity with booking platforms tend to stand out. Seasonal tourism surges also influence hiring demand, with peak seasons opening more opportunities for motivated agents.
Reservations Agents in Florida beachfront resorts often work flexible shifts, including weekends and holidays, to accommodate guest inquiries during peak travel times. Typical hours may span from early morning to evening, ensuring coverage aligns with high call volumes and reservation demands throughout the day.
While formal certifications aren't mandatory, completing hospitality or customer service courses can enhance job prospects locally. Familiarity with reservation systems like Opera Cloud is highly valued. Local hospitality workshops or short courses in guest relations also boost credibility in Tampa Bay’s competitive market.
Top Reservations Agents excel through quick problem-solving, persuasive communication, and resilience under pressure. Being tech-savvy with booking software and having a genuine passion for matching guests with ideal accommodations elevates performance. Multitasking efficiently during high call volumes is essential.
Highgate emphasizes a blend of digital acumen and personalized guest engagement, leveraging industry-leading revenue management tools. Agents are expected to contribute beyond basic booking by understanding market dynamics and enhancing guest experiences within their bespoke portfolio of lifestyle and legacy brands.
Agents support Highgate’s global footprint by maintaining high service standards that reflect its diverse portfolio. Their role involves contributing to revenue goals through accurate bookings and guest satisfaction, aligning with Highgate’s strategic asset management and innovative hospitality practices worldwide.
Reservations Agents at Highgate in St Pete Beach typically earn an hourly wage ranging from $14 to $18, depending on experience and shift timings. This aligns with regional hospitality pay scales, offering competitive compensation for entry to mid-level reservation specialists.
New agents will navigate high call volumes, diverse guest preferences, and the need to upsell or tailor experiences swiftly. Balancing multiple communication channels—phone, email, chat—while maintaining accuracy under time pressure can be demanding but rewarding in a busy resort setting.
Prior customer service roles and familiarity with reservation software provide a strong foundation. High school completion is generally required, while coursework in hospitality or sales enhances readiness. Strong organizational skills and a proactive attitude are key for thriving in front-line reservation roles.
Though this role primarily requires on-site presence to coordinate with resort operations, some companies offer limited remote reservation positions. Remote work demands self-motivation, strong digital communication skills, and proficiency with cloud-based booking platforms, balancing guest service with virtual coordination.