Risevoic
Customer Service Specialist Part-Time
Company : Ferrellgas
Location : Portland, OR, 97211
Job Type : Part Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
In Portland, part-time customer service specialists often juggle phone, chat, email, and social media to ensure clients receive prompt, courteous responses. Mastering these platforms enhances customer satisfaction and reflects the multitasking skills sought in local customer support roles.
Strong negotiation and de-escalation abilities combined with proficiency in Microsoft Office are highly valued in Portland’s customer service scene. Demonstrating excellent communication and organizational talent helps candidates thrive in part-time roles amid the city’s competitive job market.
Many part-time customer service roles in Portland serve as a stepping stone to full-time positions, supervisory roles, or specialized customer care functions. Employers often appreciate candidates who show initiative, opening doors to advancement within local companies.
Ferrellgas fosters a team-oriented culture where part-time customer service specialists feel genuinely valued. Employees benefit from paid training and are encouraged to contribute ideas, helping to nurture a collaborative and growth-focused environment.
Ferrellgas’s part-time customer service roles involve handling both inbound and outbound communications for propane services, requiring adaptability and knowledge of emergency scripts. The company’s employee stock ownership plan adds a distinctive benefit to these positions.
Part-time customer service specialists in Portland generally earn between $14 and $18 per hour, depending on experience and skills. Ferrellgas offers competitive wages aligned with local standards, alongside benefits such as PTO and propane discounts.
Portland’s emphasis on community and sustainability influences its workplace culture, encouraging customer service specialists to prioritize respectful communication and environmental awareness. This mindset can shape the service approach and company expectations locally.
With Portland’s growing service sector, there is steady demand for part-time customer service specialists, especially in utility and retail industries. Candidates with strong communication skills and flexibility tend to find ample opportunities in this market.
This part-time position involves scheduling deliveries, managing account updates, and handling emergency protocols specific to propane services. The role also includes soft collections and payment processing, distinguishing it from generic customer support jobs.
Having at least one year of customer service experience significantly boosts your candidacy, as it demonstrates familiarity with customer interactions, problem-solving, and communication skills critical to excelling in part-time customer service roles.